Fitness Coach

Orangetheory - Franchise #0318•Dyer, IN

3d•$25 - $65•Onsite

About The Position

The Coach delivers scientifically designed Orangetheory Fitness workouts at OT Group Holdings, LLC studios and creates a high-energy, motivating, results-driven experience for members. The role coaches and engages multiple members in group fitness classes, uses Orangetheory programming, technology, and coaching tools to support performance and safety, and represents the brand through exceptional coaching and member relationships. The Coach works with the studio team to support sales and retention goals and provide a welcoming, inclusive, seamless experience before, during, and after classes. The position is part-time, non-exempt, and reports to the Head Coach. It is primarily studio-based, with duties at the front desk and on the studio floor, as well as administrative work. Flexible scheduling may include weekends and holidays. No travel is anticipated unless needed for training or other company needs.

Requirements

High school diploma or equivalent.
At least 1 year of group fitness training or personal training experience.
Current Orangetheory Fitness-approved fitness certification, such as NASM, ACE, ACSM, NSCA, or equivalent.
Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Strong organizational, attention-to-detail, and time-management skills; ability to problem-solve, work under pressure, and manage unexpected challenges professionally.
Ability to work effectively with a team and communicate across functions.
Ability to provide exceptional customer service and build relationships.
The position requires frequent standing and walking; regular talking and hearing in a potentially loud environment; and occasional lifting, carrying, pushing, or pulling items weighing approximately 25–30 pounds, bending, reaching, and light cleaning.
Ability to work a flexible schedule as needed, including weekends and holidays.

Nice To Haves

Bachelor’s degree.
Prior experience in customer service, sales, hospitality, or a related client-facing role; the posting indicates 0–1 year.

Responsibilities

Deliver an engaging, high-energy group workout experience for members in each class.
Provide a welcoming, inclusive, and motivating experience for members, prospective members, and guests in accordance with Orangetheory Fitness brand standards.
Complete and maintain member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and professional development.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to provide a positive experience for prospective and current members.
Support individual and team sales goals through outreach, follow-ups, and lead generation.
Build local community relationships to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit card sales transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Demonstrate a commitment to exceptional customer service and OT Group Holdings, LLC core values.