Fitness Coach
About The Position
The Coach delivers scientifically designed Orangetheory Fitness workouts in AFG HoldCo studios and creates a high-energy, motivating, results-driven experience for members. The role coaches and engages multiple members in group fitness classes, represents the Orangetheory Fitness brand, builds member relationships, and supports retention and engagement. Coaches work closely with the studio team to contribute to sales and retention goals, maintain an inclusive and welcoming environment, and provide a seamless experience before, during, and after classes. The position requires a well-rounded understanding of endurance, strength, and power training, as well as effective use of Orangetheory programming, technology, and coaching tools to support member performance, safety, and results. The Coach reports to the Head Coach. This part-time role is primarily based in a fitness studio, with frequent interaction with members, guests, and colleagues. Work takes place at the front desk and across the studio floor in a dynamic, high-energy setting that may have moderate to loud music and class noise. Duties also include administrative work using computers, phones, and standard office equipment. Occasional participation in offsite events or community activities may be required. No travel is anticipated unless needed for training or other company needs.
Requirements
- High school diploma or equivalent.
- At least 1 year of group fitness training or personal training experience.
- Current Orangetheory Fitness-approved fitness certification, such as NASM, ACE, ACSM, NSCA, or equivalent.
- Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Ability to work effectively as part of a team and collaborate across functions.
- Professionalism, a positive service attitude, integrity, reliability, and consistency.
- Strong organizational, attention-to-detail, and time-management skills.
- Ability to problem-solve and work under pressure, including handling unexpected challenges calmly and professionally.
- Ability to build relationships and provide exceptional service.
- Ability to meet the role’s physical demands, including frequent standing, walking, and moving around the studio; communicating in a potentially loud environment; and occasional lifting, carrying, pushing, or pulling items weighing approximately 25–30 pounds, bending, reaching, and light cleaning.
Nice To Haves
- Bachelor’s degree.
- Prior experience in customer service, sales, hospitality, or a related client-facing role (0–1 year).
Responsibilities
- Deliver an engaging, high-energy group workout experience for members in each class.
- Provide a welcoming, inclusive, and motivating experience to members, prospective members, and guests in accordance with Orangetheory Fitness brand standards.
- Complete and maintain required member documentation and records using company systems and tools.
- Participate in scheduled team meetings, trainings, and ongoing professional development.
- Conduct studio tours, explain membership options, and answer questions about programs and services.
- Partner with studio team members to create a positive, seamless experience for prospective and current members.
- Support individual and team sales goals through outreach, follow-ups, and lead generation.
- Build local community relationships to increase brand awareness and generate business opportunities.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized studio environment in accordance with company standards.
- Communicate with members and prospects in person, by phone, email, and text.
- Process cash and credit card sales transactions accurately and with integrity.
- Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
- Demonstrate commitment to exceptional customer service and AFG HoldCo core values.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
