Fitness Coach
About The Position
The Fitness Coach delivers scientifically designed Orangetheory Fitness workouts at AFG HoldCo studios and creates a high-energy, motivating, results-driven member experience. The Coach engages and supports members in group fitness classes while applying fitness principles across endurance, strength, and power training and using Orangetheory programming, technology, and coaching tools to optimize performance, safety, and results. The role represents the Orangetheory Fitness brand, builds member relationships, and supports engagement and retention. The Coach works closely with the studio team to support sales and retention goals, maintain an inclusive and welcoming environment, and provide a seamless experience before, during, and after classes. The position reports to the Head Coach and does not supervise employees. It is part-time with a flexible schedule as needed, including weekends and holidays.
Requirements
- High school diploma or equivalent.
- At least 1 year of group fitness training or personal training experience.
- Current Orangetheory Fitness-approved fitness certification, such as NASM, ACE, ACSM, NSCA, or equivalent.
- Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Strong organizational, attention-to-detail, time-management, listening, and problem-solving skills.
- Ability to work effectively under pressure, manage unexpected challenges calmly and professionally, and collaborate across functions.
- Professionalism, a positive service attitude, reliability, initiative, and integrity.
Nice To Haves
- Bachelor’s degree.
- 0–1 year of prior customer service, sales, hospitality, or related client-facing experience.
Responsibilities
- Deliver engaging, high-energy group workouts for members.
- Provide welcoming, inclusive, and motivating experiences for members, prospective members, and guests in accordance with Orangetheory Fitness brand standards.
- Complete and maintain member documentation and records using company systems and tools.
- Participate in scheduled team meetings, trainings, and professional development.
- Conduct studio tours, explain membership options, and answer questions about programs and services.
- Partner with studio team members to create a seamless experience for prospective and current members.
- Support individual and team sales goals through outreach, follow-ups, and lead generation.
- Build local community relationships to increase brand awareness and generate business opportunities.
- Support marketing initiatives, including social media engagement, community events, and studio activations.
- Maintain a clean, organized studio environment in accordance with company standards.
- Communicate with members and prospects in person, by phone, email, and text.
- Process cash and credit card sales transactions accurately and with integrity.
- Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
- Deliver exceptional customer service and uphold AFG HoldCo core values.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
