Fitness Coach

Orangetheory - Franchise #0320•Austin, TX

3d•$25 - $55•Onsite

About The Position

The Coach delivers scientifically designed Orangetheory Fitness workouts in AFG HoldCo studios and creates a high-energy, motivating, results-driven member experience. The role involves coaching and engaging multiple members in group fitness settings, applying fitness principles across endurance, strength, and power training, and using Orangetheory programming, technology, and coaching tools to support member performance, safety, and results. The Coach represents the Orangetheory Fitness brand, builds member relationships, supports retention and engagement, and partners with the studio team to contribute to sales goals and provide a welcoming, inclusive studio experience. The position reports to the Head Coach and does not manage a team. The role is based primarily in a fitness studio, with work at the front desk and throughout the studio floor. It involves extended standing and walking, frequent interaction with members and guests, and administrative tasks using computers, phones, and standard office equipment. The studio may have moderate to loud noise from music and classes. Occasional offsite community events or activities may be required. No travel is anticipated unless needed for training or other company needs. This is a part-time position with a flexible schedule as needed, including weekends and holidays. A high school diploma or equivalent and at least one year of group fitness or personal training experience are required, along with a current Orangetheory-approved fitness certification. A bachelor's degree and prior customer service, sales, hospitality, or related client-facing experience are preferred.

Requirements

High school diploma or equivalent.
At least 1 year of group fitness training or personal training experience.
Current Orangetheory Fitness-approved fitness certification, such as NASM, ACE, ACSM, NSCA, or equivalent.
Strong communication and interpersonal skills, including the ability to engage and motivate diverse members.
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Professionalism and a positive service attitude.
Integrity and strong values demonstrated through consistent action.
Strong cross-functional collaboration and communication skills.
Proactive, reliable, and consistent work habits.
Ability to problem-solve and work under pressure.
Organizational, attention-to-detail, and time-management skills.
Listening, critical-thinking, and research skills.
Self-motivation and a results-oriented approach.
Ability to build relationships and provide exceptional service.
Ability to manage unexpected challenges calmly and professionally.
Ability to meet physical demands including frequent standing and walking; communicating in a potentially loud environment; and occasional lifting, carrying, pushing, or pulling items up to approximately 25–30 pounds, bending, reaching, and light cleaning.
Ability to perform visual tasks involving close and distance vision, peripheral vision, depth perception, and adjusting focus.

Nice To Haves

Bachelor's degree.
Prior experience in customer service, sales, hospitality, or a related client-facing role; 0–1 year preferred.

Responsibilities

Deliver an engaging, high-energy group workout experience for members in each class.
Provide welcoming, inclusive, motivating service to members, prospective members, and guests in accordance with Orangetheory Fitness brand standards.
Complete and maintain member documentation and records using company systems and tools.
Participate in scheduled team meetings, training, and ongoing professional development.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to create a positive, seamless experience for prospective and current members.
Support individual and team sales goals through outreach, follow-ups, and lead generation.
Build local community relationships to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, well-presented studio in accordance with company standards.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit card sales transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Demonstrate commitment to exceptional customer service and AFG HoldCo core values.