Fitness Center Shift Coordinator (Part-Time OR Full-Time)

University of Colorado•Aurora, CO

4d•Onsite

About The Position

The Fitness Center Front Desk Shift Coordinator is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, fitness center member and guest check-in, completion of guest registration prior to fitness center access, and assistance with Center wayfinding for other building visitors and guests. Complies with established Center policies and procedures and HIPAA privacy rules. Ensures precise and timely communication, including prospective guests, training clients, and massage client appointment status to appropriate department(s). Assists in other department tasks as assigned. In collaboration with the Front Desk Lead, the Shift Coordinator assists with the administrative responsibility for the Fitness Center Front Desk. Greets Center members, guests, and visitors and demonstrates superior customer service in doing so. Demonstrates knowledge of all the building programs and entities to effectively answer and direct visitors and guests to their appropriate location. Verify those entering the Fitness Center to ensure the only active members in good standing are allowed entry. Using the Club Automation system, processes various transactions, including the collection of past due balances, sale of retail items, massage, and personal training packages. Monitors massage provider schedule and assists massage team with daily scheduling of clients. Participates in establishing and improving processes and policies related to reception operations and participates in search committees for recruiting, coordinating interviews and site visits.

Requirements

One (1) year of administrative experience (Administrative Assistant I)
Two (2) years of administrative experience (Administrative Assistant II)
A combination of education and experience equal to the desired years of experience
Applicants must meet minimum qualifications at the time of hire
Applicants must be legally authorized to work in the United States without requiring sponsorship
Proficient in computer use and able to learn new applications
Capable of keyboarding/typing, writing legibly, and accurately recording information
Proficient in handling cash, making changes, and balancing a cash drawer
Follows set procedures for entering transactions into the Center Point of Sale system
Reads, analyzes, and interprets policies, documents, and regulations
Performs basic filing, office procedures, and word processing
Establishes and maintains effective working relationships with employees at all levels throughout the institution
Ensures accuracy, consistency, and confidentiality
Effectively copes with a fast-paced environment and typical job stressors
Follows oral and written instructions and established procedures
Adheres to all policies and procedures, including standards for safety, attendance, punctuality, and dress code

Nice To Haves

Bachelor’s degree in a relevant field
Previous customer service experience in a Fitness Center
Experience with Club Automation Point of Sale software

Responsibilities

Fitness center member and guest check-in
Completion of guest registration prior to fitness center access
Assistance with Center wayfinding for other building visitors and guests
Ensures precise and timely communication, including prospective guests, training clients, and massage client appointment status to appropriate department(s)
Assists in other department tasks as assigned
Greets Center members, guests, and visitors and demonstrates superior customer service
Demonstrates knowledge of all the building programs and entities to effectively answer and direct visitors and guests to their appropriate location
Verify those entering the Fitness Center to ensure the only active members in good standing are allowed entry
Processes various transactions, including the collection of past due balances, sale of retail items, massage, and personal training packages using the Club Automation system
Monitors massage provider schedule and assists massage team with daily scheduling of clients
Participates in establishing and improving processes and policies related to reception operations
Participates in search committees for recruiting, coordinating interviews and site visits

Benefits

Full benefits eligibility
Time to complete training courses in Skillsoft and CU-specific courses on LinkedIn
Training courses ranging from digital skills to project management
Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability, Life, Vision
Retirement 401(a) Plan: Employer contributes 10% of your gross pay
Paid Time Off: Accruals over the year
Vacation Days: 22/year (maximum accrual 352 hours)
Sick Days: 15/year (unlimited maximum accrual)
Holiday Days: 15/year
Tuition Benefit: Employees have access to this benefit on all CU campuses
ECO Pass: Reduced rate RTD Bus and light rail service