Fitness Center Shift Coordinator (Part-Time OR Full-Time)
About The Position
The Fitness Center Front Desk Shift Coordinator is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, fitness center member and guest check-in, completion of guest registration prior to fitness center access, and assistance with Center wayfinding for other building visitors and guests. Complies with established Center policies and procedures and HIPAA privacy rules. Ensures precise and timely communication, including prospective guests, training clients, and massage client appointment status to appropriate department(s). Assists in other department tasks as assigned. In collaboration with the Front Desk Lead, the Shift Coordinator assists with the administrative responsibility for the Fitness Center Front Desk.
Requirements
- Applicants must be legally authorized to work in the United States without requiring sponsorship.
- One (1) year of administrative experience (for Administrative Assistant I).
- Two (2) years of administrative experience (for Administrative Assistant II).
- A combination of education and experience equal to the desired years of experience.
- Demonstrates outstanding customer service skills.
- Communicates effectively, both in writing and orally, with diverse populations.
- Deals calmly and courteously with diverse populations.
- Tech-savvy, with the ability to understand, apply, and benefit from technology.
- Proficient in computer use and able to learn new applications.
- Capable of keyboarding/typing, writing legibly, and accurately recording information.
- Proficient in handling cash, making changes, and balancing a cash drawer.
- Follows set procedures for entering transactions into the Center Point of Sale system.
- Detail-oriented with excellent organizational skills.
- Reads, analyzes, and interprets policies, documents, and regulations.
- Performs basic filing, office procedures, and word processing.
- Establishes and maintains effective working relationships with employees at all levels throughout the institution.
- Committed to advancing diversity and inclusion.
- Ensures accuracy, consistency, and confidentiality.
- Effectively copes with a fast-paced environment and typical job stressors.
- Follows oral and written instructions and established procedures.
- Adheres to all policies and procedures, including standards for safety, attendance, punctuality, and dress code.
Nice To Haves
- Bachelor’s degree in a relevant field.
- Previous customer service experience in a Fitness Center.
- Experience with Club Automation Point of Sale software.
Responsibilities
- Greets Center members, guests, and visitors and demonstrates superior customer service in doing so.
- Demonstrates knowledge of all the building programs and entities to effectively answer and direct visitors and guests to their appropriate location.
- Verify those entering the Fitness Center to ensure the only active members in good standing are allowed entry.
- Using the Club Automation system, processes various transactions, including the collection of past due balances, sale of retail items, massage, and personal training packages.
- Monitors massage provider schedule and assists massage team with daily scheduling of clients.
- Participates in establishing and improving processes and policies related to reception operations and participates in search committees for recruiting, coordinating interviews and site visits.
Benefits
- Full benefits eligibility
- Time to complete training courses in Skillsoft and CU-specific courses on LinkedIn
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability, Life, Vision
- Retirement 401(a) Plan: Employer contributes 10%25 of your gross pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 15/year
- Tuition Benefit: Employees have access to this benefit on all CU campuses
- ECO Pass: Reduced rate RTD Bus and light rail service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
