FITNESS CENTER RECEPTION

GATE HR•Jacksonville, FL

14h•Onsite

About The Position

Epping Forest Yacht & Country Club is one of the premier places to work in Northeast Florida. Apply today and take advantage of a unique opportunity to work at this historic riverfront property. Our people are our greatest asset, and we are seeking enthusiastic, service-oriented individuals who have a desire to join our team. Provide a warm and welcoming experience for members and guests entering and exiting the Fitness Center. Responsibilities include checking in members and guests, providing towels and locker keys, answering telephone calls, scheduling reservations, processing retail and service transactions, and maintaining an organized front desk. Build positive relationships with members by learning and using their names whenever possible. Assist with towel service, retail displays, reports, records, and the overall cleanliness and organization of the Fitness Center.

Requirements

Must be able to read, write, speak, and understand English at a level sufficient to follow written and verbal instructions and communicate effectively with members, guests, and colleagues.
Prior customer service experience is required.
Current CPR certification is required or must be obtained within the designated timeframe established by management.
Must understand and consistently demonstrate professional courtesy and exceptional customer service.
Strong organizational, communication, and multitasking skills are required.
Must be able to learn fitness center policies, reservation procedures, point-of-sale systems, and equipment safety guidelines.
Must be able to stand and walk for several hours at a time.
Must be able to lift, carry, and move up to 30 pounds.
The position also requires frequent bending, reaching, and repetitive movement while performing assigned duties.

Nice To Haves

Previous fitness center experience is helpful but not required.

Responsibilities

Arrive at work on time and prepared for each scheduled shift.
Work a flexible schedule that may include early mornings, evenings, weekends, and holidays.
Maintain a professional appearance and wear the required uniform and name tag.
Create a welcoming environment by greeting members and guests promptly and courteously.
Build positive relationships with members and learn their names and preferences whenever possible.
Serve as a positive role model and contribute to a supportive, team-oriented work environment.
Become proficient in the proper operation and safety features of all appropriate equipment.
Complete assigned opening and closing responsibilities.
Maintain clean, neat, organized, and fully stocked work areas.
Distribute and collect towels and locker keys.
Fold, organize, and replenish towels as needed.
Answer telephone calls promptly and professionally, transfer calls, and take accurate messages.
Maintain required logs, files, reports, and departmental records.
Schedule reservations for Fitness Center services, programs, and events.
Learn and operate the point-of-sale system, process transactions, and run reports accurately.
Check in members and guests according to established policies and procedures.
Maintain organized and attractive retail apparel displays.
Keep departmental binders current and organized and make copies as needed.
Follow all Fitness Center policies, safety standards, and emergency procedures.
Assist with maintaining the overall cleanliness and appearance of the Fitness Center.
Perform additional duties as assigned by the Assistant Fitness Center Director or Fitness Center Director.