Fitness Center Guest Services Associate

Corporate Health Unlimited•Sandy Springs, GA

5d•Onsite

About The Position

The Guest Services Associate is responsible for member services and health club operations. This role involves maintaining a warm and hospitable atmosphere for all members and guests, ensuring they are acknowledged promptly, sign in according to procedures, and are directed appropriately. The associate will make guests and members feel comfortable, communicate with them on a first-name basis, and handle incoming phone calls, taking and delivering messages accurately. Additionally, the role includes providing daily workout sheets, organizing and filing paperwork, entering data for record maintenance, distributing locker keys, towels, and workout attire, and selling health bar and pro shop items with accurate sales records. The associate will also make appointments for fitness consultations and personal training, maintain the cleanliness of the front desk and lounge area, assist in maintaining the cleanliness and orderliness of club equipment and facilities, and refill amenities in locker rooms and common areas. Laundering of towels and workout wear is also part of the duties. Effective communication with all levels of club staff is essential to ensure quality customer service. The role also involves accurate cash management and/or cashier closing duties, and performing various other duties as necessary.

Requirements

Must be at least 18 years of age.
Outgoing personality with the ability to learn names and communicate effectively and constantly with a variety of people.
Good interpersonal and written communications skills.
Basic word processing and spreadsheet skills.
Sincere interest in fitness and health and a desire to maintain or improve one’s own level of fitness.
Ability to complete both a drug and background screening.
Current CPR/AED/First Aid/BBP certifications.

Nice To Haves

Personal Training and/or Group Fitness certifications a plus but not required.

Responsibilities

Maintain a warm and hospitable atmosphere for all members and guests.
Acknowledge members and guests promptly and ensure they sign in/check in according to procedures.
Direct members and guests to the appropriate persons.
Make guests and members feel comfortable while in the fitness center.
Communicate with members on a first-name basis.
Receive incoming phone calls and direct them to the appropriate persons.
Take accurate messages and deliver them to the appropriate persons.
Provide members and guests with daily workout sheets.
Organize and file paperwork and enter data into the computer to maintain accurate records.
Distribute locker keys, towels, washcloths, workout attire, etc., to members.
Sell health bar and pro shop items to members, maintaining accurate sales records.
Make appointments for fitness consultations, personal training, etc.
Maintain cleanliness of the front desk and lounge area.
Assist in maintaining cleanliness and orderliness of all club equipment and facilities.
Refill amenities in locker rooms and common areas.
Perform laundering of towels, workout wear, etc.
Communicate effectively with all levels of club staff to ensure quality customer service.
Perform accurate cash management and/or cashier closing duties.
Perform various other duties and assignments as necessary or required.