Fitness Center Attendant - Glen Kernan Club

Hampton Golf•Jacksonville, FL

5d•Onsite

About The Position

Glen Kernan Club is seeking Fitness Center Attendants to join their team and help create an exceptional experience for members and their guests. The club is entering an exciting new era with a newly redesigned golf course, clubhouse, and resort-style athletic park. As a Fitness Center Attendant, you will help maintain a welcoming, clean, and enjoyable environment for members as they utilize the fitness and wellness amenities. The role involves greeting members, managing appointments, and assisting with general inquiries.

Requirements

High School diploma; one year of related experience and/or training; or equivalent combination of education and experience.
Excellent verbal communication and customer service skills.
Must be able to work a flexible schedule including weekends and mornings.

Responsibilities

Warmly greet Members and Guests upon arrival at the Wellness and Fitness Center.
Manage front desk operations, including answering telephones and performing administrative duties.
Assist Members and Guests with inquiries related to the fitness center and its services.
Schedule appointments for amenities (i.e. sauna, cold plunge, physical therapy, personal training, massage therapy).
Conduct tours of the center and provide information regarding membership benefits.
Open and close the fitness center, ensuring all procedures are followed.
Listen to Member concerns, suggestions, and complaints, addressing them promptly or directing them to the appropriate management team member.
Assist Members with the use of fitness center apps, member portals, or any technology used for reservations or scheduling.
Enforce building policies and procedures, including the dress code for Members and Guests.
Distribute towels and ensure the fitness center is fully stocked with the necessary supplies.
Respond promptly to emergencies and follow proper procedures when required.
Report any incidents, including injuries, thefts, or broken equipment, to management.
Attend scheduled staff meetings and participate in required training programs.
Perform other duties as assigned by management.