Fitness Attendant

BLACKHAWK COUNTRY CLUB•Danville, CA

1d•Onsite

About The Position

The Fitness Attendant serves an important role in greeting Members while handling day-to-day responsibilities within the Fitness Department. In this position, you will enhance the member experience by creating a welcoming environment in which BCC Members and guests workout in while providing the highest quality of customer service. This position focuses on customer service with strengths in Professionalism, Good Communication, Relationship Building, and a keen eye for detail. The opener is a critical role to starting the day with success, getting the doors unlocked, on time, every time. Those who enjoy early morning wake-ups, free coffee, and free use of the Fitness Center while not on shift will be perfect for this role.

Requirements

Previous job or volunteer experiences can include leadership, customer service, volunteer groups, or fitness specific experience and/or positions.
High energy, positive, resourceful and willing to learn
Basic knowledge of software
Demonstrated ability to manage conflict resolution and policy enforcement in a tactful and professional manner
People oriented with positive attitude, professional appearance, and strong customer service skills
Coachable with a continuous improvement mindset
Proven problem-solving skills and sound independent judgement
Demonstrated ability to handle responsibility, follow-through, multi-task and be reliable and responsive

Nice To Haves

Private club experience preferred

Responsibilities

Open the Fitness Center at 4:30am Tuesday and Thursday as well as cover other weekday mornings as needed.
Ensure all members check into facility at each visit
Check in all guests and enforce guest and youth policies
Create positive, friendly, and safe atmosphere with members
Monitor members for safe and appropriate code of conduct as they exercise and use facility
Assist members in registering for classes, wellness appointments, touring facility
Conduct Youth Orientations with teens 14-15 years of age
Promote and represent our Club Fitness brand
Sell and promote retail, drinks, snacks, service specials, and programs
Answer member phone calls and questions, educate self on club events and info
Maintain integrity of fitness equipment through detailed cleaning procedures
Maintain neat, organized, and presentable front desk & lobby areas
Check locker rooms, wipe down counters, keep tidy, restock as needed throughout shift
Monitor gym floor, establishing a presence in the facility, approachable and available for members
Communicate with other departments in a timely and polite manner
Resolve member issues, answer questions and anticipate needs
Make coffee, lemon/ice water, maintain laundry (wash/dry/fold)
Report any member issues, broken equipment, conflicts, concerns, etc. to direct supervisor
Open/close the Fitness Center based on shift times