Fitness Attendant

Foresight Fitness•Wilmington, NC

2d•$0 - $14•Onsite

About The Position

Under general supervision, this position will oversee proper use and program activity of facilities. The Fitness Attendant ensures compliance of established rules and procedures for the use of the facilities. Provides customer service to registered participants, class instructors, and the general public. Opens facilities for scheduled programs. The Fitness Attendant may be required to perform light custodial tasks such as emptying trash containers, picking up litter, restroom check, sweeping floors and other duties as assigned.

Requirements

A basic understanding of sports.
An understanding and concern for safety in regard to facilities, equipment, rules, and procedures.
Understanding of recreation philosophy as it relates to sports.
Ability to communicate effectively, both verbally and in writing.
Highly proficient in areas related to customer service.
Able to work with minimal direction and supervision.
High school diploma / GED required.
Two years of experience.
Ability to read, analyze, and interpret general business manuals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Regularly required to stand; walk; use hands and fingers, handle or feel objects, tools, or controls; reach with hands and arms; talk and hear.
Occasionally required to sit.
Must occasionally lift and/or move up to 50 pounds or more.
Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

Nice To Haves

College degree in related field with experience and/or training preferred.

Responsibilities

Oversee proper use and program activity of facilities.
Ensure compliance of established rules and procedures for the use of the facilities.
Provide customer service to registered participants, class instructors, and the general public.
Open facilities for scheduled programs.
Perform light custodial tasks such as emptying trash containers, picking up litter, restroom check, sweeping floors and other duties as assigned.
Work independently.
Maintain an appropriate appearance for meeting with the public.
Greet and welcome members and guests as they enter the gym.
Check-in members and verify membership status.
Answer phone calls and respond to inquiries.
Maintain a clean and organized front desk area.
Assist members with questions or concerns regarding gym equipment, classes, or services.
Provide tours of the gym facility to potential new members and explain membership options and benefits.
Ensure the safety and security of the gym by monitoring access to the facility and enforcing safety protocols.
Process paperwork accurately.
Organize information and prepare facilities.
Perform physical aspects of assigned duties including lifting, carrying and moving equipment.
Communicate with supervisor regarding problems or concerns.
Other related duties as required.
Assist with administrative tasks, such as data entry, filing, and recordkeeping.
Assist with marketing initiatives by promoting gym services, events, and specials to current and potential members.
Provide backup when staffing issues arise.
Stay updated on Mindbody processes to provide accurate and helpful information to members.
Assist with membership registrations, cancellations, suspensions and updating member information in the system (including troubleshooting membership issues).
Handle transactions, including processing membership fees, retail sales, and payments for additional services.