Fitness and Wellness Host

AccorHotel • Banff, AB

17h • CA$18 • Onsite

About The Position

As Rimrock Banff prepares to re-emerge as the first Emblems Collection retreat in North America, we are redefining luxury wellness, from movement and recovery to presence and care. The Fitness & Wellness Host plays a key role in delivering a refined, safe, and welcoming wellness experience for both guests and members. This role is the steady, reassuring presence within our fitness and wellness spaces, ensuring facilities are pristine, operations run seamlessly, and every guest feels supported, confident, and cared for. This position is not about performance or instruction, it’s about precision, consistency, and ownership. You are a wellness ambassador who takes pride in the details, understands the importance of structure, and contributes quietly but meaningfully to the guest journey.

Requirements

• Previous experience in fitness, wellness, hospitality, or guest-facing roles preferred
• Proserve certfication required
• Familiarity with fitness equipment and wellness environments is an asset
• CPR and First Aid certification, or willingness to obtain
• Strong interpersonal and communication skills with a calm, professional demeanor
• Ability to remain attentive, service-focused, and composed in a structured environment
• Must be legally authorized to work in Canada.

Nice To Haves

• Familiarity with pool operations, hydrotherapy spaces, or outdoor wellness facilities
• Knowledge of health, safety, and sanitation standards in fitness or aquatic environments
• Interest in wellness as a lifestyle, including recovery, movement, and mindful living
• Experience supporting wellness activations, special events, or guest programming

Responsibilities

• Greet all guests and members warmly, creating a calm, professional, and inclusive wellness environment
• Provide clear orientation to fitness and wellness facilities, including equipment use, safety guidelines, and wellness etiquette
• Maintain a visible, attentive presence on the fitness floor to ensure guest comfort, confidence, and safety
• Anticipate guest needs and respond thoughtfully to questions, requests, or concerns
• Uphold Rimrock Banff’s luxury service standards, tone, and brand values at all times
• Ensure fitness centre, studio spaces, pool deck, and wellness areas are impeccably clean, organized, and inviting throughout operating hours
• Complete routine cleaning, sanitizing, resetting, and inspections of equipment and spaces in accordance with health and safety standards
• Monitor equipment condition and promptly report maintenance issues, safety concerns, or supply shortages
• Maintain inventory of towels, water, amenities, and wellness supplies
• Support daily opening and closing procedures, including checklists, logs, and operational standards
• Monitor guest activity to ensure safe and appropriate use of equipment and facilities
• Enforce wellness and fitness policies with professionalism, discretion, and consistency
• Respond appropriately to incidents or emergencies, following established safety and reporting protocols
• Maintain working knowledge of emergency procedures, first aid, and basic health and safety practices
• Assist with wellness programming, classes, or special experiences as required
• Support Fitness & Wellness leadership with special projects, activations, or guest initiatives
• Collaborate with Front Office, Guest Services, Expeditions, Housekeeping, and Engineering teams to ensure a seamless guest journey

Benefits

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed