Fiscal Support Specialist

NWACC•Benton County Campus, Arkansas, AR

3d•Onsite

About The Position

Under the direction of the Manager Treasury Services, the Fiscal Support Specialist is responsible for serving students, staff, parents and community members through the Treasury Services office, working on a broad array of student service issues, including student accounts, financial aid, veterans’ benefits, orientation, admissions and registration. The Fiscal Support Specialist collaborates with various service areas to facilitate consistent delivery of services and information across campus. The Fiscal Support Specialist refers students to the appropriate college resource while providing exceptional customer service to a diverse population. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

The formal education equivalent of a high school diploma
Two years of experience in student financial accounts, banking or related area
Knowledge of college, local, state, and federal regulations related to billing, payment processing, refunds, confidentiality, and student services.
Strong problem-solving, critical thinking, and research skills, with the ability to use available resources to resolve questions and escalate issues appropriately.
Ability to communicate clearly and professionally, both orally and in writing, with a diverse customer base in a welcoming, service-oriented manner.
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy, discretion, and confidentiality.
Ability to balance cashiering sessions, maintain accurate records, and perform detailed financial and data entry tasks.
Ability to de-escalate concerns, resolve complaints, and explain policies, procedures, and technical information in plain language.
Skill in using student information systems, spreadsheets, word processing, email, and other standard computer applications.
Ability to work independently with minimal supervision while demonstrating initiative, flexibility, and sound judgment.
Knowledge of basic mathematics, data analysis, and reporting methods sufficient to prepare, review, and present information accurately.

Responsibilities

Provide front-line Treasury Services support to students, staff, parents, and community members by answering questions related to student accounts, financial aid, veterans’ benefits, admissions, registration, and other student service areas through in-person, phone, and email communication.
Assess student needs, discuss financial planning options, and assist with establishing payment plans to support student success and account resolution.
Serve as a primary point of contact for receipting, recording, refunding, and balancing tuition payments and other college revenues; balance daily cashiering sessions and prepare deposits in accordance with college procedures.
Research, resolve, and appropriately redirect student inquiries, disputes, and difficult customer concerns while maintaining professionalism, tact, diplomacy, and a high standard of customer service.
Administer assigned Treasury Services processes, including emergency loan tracking, returned check processing, account balance write-offs, scholarship return check requests, and related documentation.
Support collection efforts for past-due student accounts by contacting students, maintaining account documentation, and processing State Set-Off receipts and other payments accurately and timely.
Perform complex cashiering and refunding functions for student accounts and other college areas in compliance with college policies, FERPA requirements, and applicable Title IV cash management regulations.
Maintain current cashiering procedures, provide appropriate referrals and supporting documentation, and collaborate with college departments to ensure accurate, consistent service delivery.
Participate in required training, staff meetings, and professional development activities; maintain regular, reliable, and non-disruptive attendance.
Additional duties may be assigned as necessary to support the goals and objectives of the department and college.