Fiscal Support Specialist (Collections)
About The Position
New Hanover County is looking for a Fiscal Support Specialist to join the Tax Department. This role performs clerical accounting duties for various County expense and revenue accounts as assigned within the department. Responsibilities for this role include, but are not limited to: Serve as the first point of contact for the Tax Department, as well as other departments within the Government Center, providing centralized customer service. Tax Department payment processing Finance and Building Safety department’s walk-in payment processing Processing receipts and deposits for various county departments North Carolina Vehicle Tax System refund research and payments Payroll Deduction and Wage Garnishment Payments NHC Government Center Customer reporting Returned Mail processing Quality control for Tax Collections division Delinquent Tax Research and Collections Managing and distributing county issued checks Assists the Fiscal Support Supervisor and or Collection Supervisor in the overall needs of Tax Collections Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county. Performs work during emergency/disaster situations. Performs other duties of a similar nature or level.
Requirements
- Knowledge of applicable laws, rules, regulations, and ordinances; federal and state tax guidelines; office practices and procedures; basic math; record keeping procedures; accounting principles; billing and property systems; financial software applications.
- Skilled in operating computer hardware and software applications; operating various office machines; preparing various reports; interpreting financial information; maintaining inventories; providing customer service; maintaining effective work relationships; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
- Four (4) years of experience in a similar role or performing similar duties.
Nice To Haves
- Prior experience in banking or financial services is preferred.
Responsibilities
- Serve as the first point of contact for the Tax Department, as well as other departments within the Government Center, providing centralized customer service.
- Tax Department payment processing
- Finance and Building Safety department’s walk-in payment processing
- Processing receipts and deposits for various county departments
- North Carolina Vehicle Tax System refund research and payments
- Payroll Deduction and Wage Garnishment Payments
- NHC Government Center Customer reporting
- Returned Mail processing
- Quality control for Tax Collections division
- Delinquent Tax Research and Collections
- Managing and distributing county issued checks
- Assists the Fiscal Support Supervisor and or Collection Supervisor in the overall needs of Tax Collections
- Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
- Performs work during emergency/disaster situations.
- Performs other duties of a similar nature or level.
Benefits
- Employer paid 401k contributions
- Retirement plan through the NC Retirement system
- Flex time and telework availability, depending on your position
- Paid sick and personal leave + 13 paid holidays per year
- Paid parental leave
- Paid community services leave to give back to our community
- Education leave to obtain a degree within your line of work
- Medical, dental, and vision insurance + many other insurance options
- Onsite, employer-paid health and wellness center
- Professional development trainings & leadership initiatives
- Opportunities to make a difference in your community
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
