Fiscal & Business Specialist

University of South Florida•Tampa, FL

6d•Onsite

About The Position

This position is responsible for providing high level customer service to students and their families via face-to-face, email, and telephone. This position will use the Banner student system to analyze and explain the student account. This position will act as a resource for other departments for Banner student account related inquiries. They will also assist students in preparing the required forms needed for various appeals and provide documentation as needed. This position is responsible for administering the Florida Prepaid Program. This position is also responsible for reconciling third party contracts and will provide back-up assistance to the Third Party billing unit as needed.

Requirements

High School diploma or equivalent with three years of work experience in positions with fiscal support duties.
College or other relevant post-secondary coursework may substitute for the experience requirement on a year for year basis.
Four years of direct experience for a bachelor’s degree.

Responsibilities

Provide high level customer service to students, families, and the university community in person, email or telephone.
Use the Banner student system to analyze and explain the student account.
Handle first level customer service escalation issues for the student workers.
Administer the Florida Prepaid program by providing customer service and support to students and families; preparing, processing, and reconciling invoices; identifying outstanding payments; requesting payment postings; and reconciling payments received from the program.
Perform term reconciliations for third party billing contracts.
Provide back-up assistance to the Third Party Billing unit as needed.