First Team Player Care Coordinator

Chicago Fire•Chicago, IL

20h

About The Position

The First Team Player Care Coordinator role at Chicago Fire FC helps manage the off-field logistical needs of players and their families so that each player can focus fully on maximizing their on-field performance and development. This includes not only the management of their initial relocation and onboarding into the club and city, but also ongoing support throughout the season to ensure they feel at home from day one. This role reports directly into the First Team Player Care Manager.

Requirements

Minimum of 3 years of experience in Player Care or a similar role
Strong proven experience in professional sports
Conversational Spanish language fluency preferred
Strong understanding of / willingness to learn about different cultures and backgrounds to offer support to both domestic & international players
Must display a strong work ethic and desire to build a career in professional sports
Excellent interpersonal and communication skills
Positive attitude, growth mindset, and proactive approach to problem-solving
Ability to adapt in a fast-paced environment
Strong ability to build relationships with players, player families, and other internal and external stakeholders
Travel and ability to work weekends / flexible hours required
Ability to work non-traditional hours, in non-traditional settings, including all home games and travel to away games

Responsibilities

Contribute to the overall vision, mission, and values of Chicago Fire FC
Assist Player Care Manager with all off-field, day-to-day logistics for First Team players and families
Support with execution of player and family relocation and onboarding into the club and city
Develop and maintain trusted, positive relationships with players and families to best serve as their main point of contact for any off-field needs
Support in coordination of personal development programming for players and families (e.g. language classes, cooking classes, financial literacy), working cross-departmentally where necessary
Serve as main point of contact for logistics on home match days for players' families and friends (incl. ticket needs) to ensure a seamless experience
Assist in the coordination and execution of player commercial appearances
Support with execution of player autograph sessions
Assist General Manager & Player Care Manager with execution of player immigration needs as requested
Support Player Care Manager with maintaining relationships with external, local contacts that can be helpful in supporting the player and family integration process (e.g. realtors, daycare contacts, etc.)
Support in execution of player and family offboarding when departing the club
Travel with First Team as required to provide operational support during matches, preseason, and other team events
Maintain the highest levels of confidentiality and professionalism at all times
Perform other duties, special projects, and ad hoc assignments as directed to support First Team players, team operations, and organizational objectives