First Party Injury Adjuster - General Motors Insurance

GM Financial•Fort Worth, TX

5h•$52,000 - $96,000•Remote

About The Position

Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers — standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum. Powered by unique insights from GM’s connected technology, you’ll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step—from quote to policy servicing to claims. You’ll collaborate across GM’s ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It’s the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road. Most of all, you’ll contribute to a new enterprise business that’s creating tangible value for consumers nationwide — showing how insurance, when truly connected, can become a loyal companion to every GM journey. The First Party MedPay/PIP Injury Adjuster provides claims support to policyholders by investigating and resolving medical bills related to first-party injury claims. This role applies knowledge of insurance coverages, policy provisions, and claims handling procedures to ensure accurate, timely, and customer-focused claim resolution. The adjuster partners with internal teams and external vendors to facilitate the claims process, support business objectives, and deliver high-quality service across multiple communication channels. This position requires strong analytical, problem-solving, and customer service skills while effectively utilizing technology and claims management tools.

Requirements

Experience in an inbound phone-intensive, contact center environment using a headset
Knowledge of how to build lasting relationships with internal and external customers and business partners
Computer literacy in a Windows operation environment
Strong written and verbal communication skills
Ability to implement and adapt to rapid change
Creative, innovative and forward-thinking mindset
Able to navigate and work in multiple systems simultaneously
Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
Skills in evaluating AI outputs for accuracy, compliance, and bias
Experience integrating AI into workflows to improve efficiency or insights
Familiarity with AI assisted research, summarization, and content generation
Understanding of responsible AI use, including ethics and data protection
2+ years of auto claims adjusting experience required
High School Diploma or equivalent required
Insurance Adjuster License required

Nice To Haves

2+ years of customer service experience preferred
Bachelor’s Degree in related field preferred
Current experience in the following states is strongly preferred: TX, IL, GA, OH, AZ, IN and CA

Responsibilities

Provide claims service via various channels to policyholders and third-party customers
Investigate and resolve medical bills associated with first party injuries
Acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
Partner with and/or directs vendors and internal business partners to facilitate claims resolution
Contribute to business goals, performance metrics, and effectively uses tools & technology