First Line Manager - Outbound Operations

Volvo Group • Justin, TX

1d • $83,500 - $103,100 • Onsite

About The Position

Volvo Group is seeking a First Line Manager for their Regional Distribution Center in Northlake, TX. This role reports to the Site Manager and is responsible for managing an allocated part of the Distribution Center, including Outbound operations. The position involves managing Team Leaders and their teams, cooperating with colleagues and support organizations, and engaging with other Volvo entities and third parties as needed. The role requires enforcing rules and regulations as set forth in any collective bargaining agreement, local work rules, and company policy. The Service Operations & Technology (SO&T) organization within Volvo Group focuses on developing service operations and technical solutions, enabling uptime, trust, profitability, and sustainable growth for customers globally. SO&T is a strategic growth area for Volvo Group, translating strategy into concrete solutions and stable operations with a Customer First mindset. They work to secure uptime, create transparency, and deliver scalable, data-driven services. Resilience and sustainability are integral to their operations, with a focus on AI-enabled processes, circular and electromobility services, and reducing environmental impact.

Requirements

• 5 years of experience in distribution/manufacturing or logistics required
• 2 or more years of management/supervisory experience required
• Proven skills in developing people; coaching and shaping a high-performing team
• Strong leadership skills using an inclusive style of coaching
• Significant change management experience with the ability to set demanding targets; and then motivate teams and individuals to deliver outside their comfort zones
• Proficient in MS Office
• As all documentation is in English, proficiency in the English language is required

Nice To Haves

• Bachelor’s degree in Logistics, business, Engineering, or similar field is preferred
• Strong Knowledge in Lean Principles through formal training preferred

Responsibilities

• Manages an allocated part of the Distribution Center, in one of the operational areas (Inbound/Outbound/Mack)
• Manages Team Leaders and respective team members
• Cooperates with colleagues and drives cross-functional work with support organizations, to secure deliverables in an end-to-end customer perspective
• Engages other Volvo entities and third parties, for operational issues, when required
• Enforce rules and regulations as set forth in any collective bargaining agreement, local work rules, and company policy
• Accountable for the inbound/outbound operational performance in terms of SQDCEP
• Responsible for improving safety and ergonomics in the area
• Securing analysis and corrective actions in case of accidents or incidents
• Drive prevention through risk hunting and risk analysis
• Increase safety culture via regular GEMBA walks and safety dialogue
• Secure built-in quality and work with customer feedback to constantly improve quality of the deliveries
• Responsible for the timely deliveries towards dealers (including refill to SDC/RDC) and improvement of internal lead times
• Responsible for the financial performance within the area by securing efficiency targets and identifying improvement opportunities and realizing cost savings
• Formalize and implement best practices through shared learnings via networking, benchmarking (both internally and externally) to drive performance to the next level
• Support all project activities as directed by the management
• Assist with attracting, hiring, and developing talent for new as well for existing employees
• Create improvement plans and challenge team to achieve higher results
• Establish and develop strong relationship with all staff members
• Ensure environmental policies are followed and maintained
• Ensure compliance with all OD/VPS programs and communicate with subordinates as required
• Support a strong problem-solving culture with everyone all-in on the achieving the operations objectives
• Use sound judgment to ensure the end customer is satisfied
• Maintain compliance with company policy/procedures as required
• Promotes the Volvo Group values and culture
• All other duties and responsibilities as assigned

Benefits

• Competitive medical, dental and vision insurance
• Generous paid time off
• Competitive matching retirement savings plans
• Working environment where your safety, health and wellbeing come first
• Focus on professional and personal development through Volvo Group University
• Programs that make today’s challenging reality of combining work and personal life easier

What This Job Offers

• Job Type: Full-time
• Career Level: Manager