First Impressions Coordinator (Hospitality)

Integrity•Dallas, TX

5d•Onsite

About The Position

As a member of our Hospitality and Guest Services team, our First Impressions Coordinator will serve as the face of Integrity for all guests who arrive at our Shared Service Office in Dallas. Additionally, our First Impressions Coordinator will also coordinate all front desk activities and provide an initial point of contact for administrative tasks any employee may have.

Requirements

5 years + experience in a Reception, Admin, Hospitality or similar role.
High School Diploma, GED, or equivalent.
Proficient with technology systems including, but not limited to, Microsoft Office Suite.
A customer first mindset and attitude.
A Professional attitude and presence.
Attention to detail in completing work accurately with ownership of the process and results until completed.
Extremely strong communication skills with the ability to focus on providing solutions.
Approachable & a good listener both in person, over the phone and via remote communication tools.
Ability to be resourceful and proactive when issues arise.
Organized and can easily prioritize duties with multiple customers and projects.
Ability to work as part of a team and independently as a self-directed professional.
Proven ability to complete tasks, projects, and assignments on time.
Manage fast paced environment while maintaining a positive professional demeanor.

Responsibilities

Greet and welcome guests as soon as they arrive at the office.
Direct visitors to the appropriate person and office.
Answer, screen, and forward incoming phone calls.
Ensure the reception area is tidy and presentable, with all necessary stationery and material.
Ensure that proper compliance process and procedures are met throughout all tasks.
Provide timely and accurate information in-person and via phone/email.
Receive, sort, and distribute daily mail/deliveries.
Assist with hospitality/guest experience projects and initiatives as directed.
Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.