First Impressions Coordinating Assistant

Church Of The Resurrection•Leawood, KS

23h•Onsite

About The Position

The First Impressions Coordinating Assistant serves as the church’s first point of contact and embodies hospitality, ensuring every interaction reflects positively on the church. The role is part of the Locations & Care division and is based at the Leawood campus at 13720 Roe Ave. It is a full-time, non-exempt position. The assistant responds to callers, visitors, email inquiries, and general website inquiries, and helps maintain a welcoming and consistent guest experience. The role also provides administrative and operational support to church staff and volunteers, including support for the Executive Assistant to the Senior Pastor as needed. The position supports the church’s purpose and values and is expected to follow Jesus and engage in the five essential practices of Christian life: worship, study, serve, give, and share. The role requires strong communication, organizational, customer service, and problem-solving skills, along with flexibility and attention to detail.

Requirements

High school diploma or equivalent.
1–2 years of reception and/or general administrative experience.
Prior customer service experience.
Excellent interpersonal skills over the phone, in writing, and in person.
Strong organizational, administrative, multitasking, and time-management skills, with the ability to prioritize tasks.
Proficiency in Microsoft Office, including Word, Excel, and Outlook, and other basic computer applications.
Ability to remain calm and composed under pressure.
Flexibility to adapt to changing priorities and responsibilities.
Positive attitude and genuine passion for providing exceptional service.
Must be able to sit for extended periods at a front desk and lift, push, or pull 35 lbs.

Responsibilities

Serve as the church’s first point of contact for callers, walk-ins, email inquiries, and general inquiries submitted through the website; answer questions and provide information with a positive, friendly attitude.
Respond to emails, voicemail, and other inquiries within four business hours during scheduled Monday–Friday working hours, and by the next business day for after-hours communications; when a complete answer is not available, communicate next steps and anticipated response time.
Recruit, onboard, train, schedule, and support information desk volunteers at the Leawood Location; maintain schedules, communicate expectations and updates, and coordinate coverage.
Sort and distribute mail and locate and retrieve packages as necessary.
Compile, prepare, and distribute the staff announcements email, currently each Monday and Thursday, using staff-provided information and ensuring accuracy and timely communication.
Maintain and update Leawood Location daily slides and event schedules, ensuring class and event details, times, and room assignments are accurate and current; coordinate with staff to confirm details as needed.
Assist staff and volunteers with workroom equipment, including copy, mail, and folding machines.
Order office supplies for the Leawood Location.
Maintain general awareness of churchwide events, programs, and location-specific information to direct inquiries appropriately and provide accurate information to callers, visitors, and staff.
Provide administrative and operational support to the Executive Assistant to the Senior Pastor as needed.
Perform other duties as assigned.
Follow Jesus and engage in worship, study, serve, give, and share.
Support the church’s purpose of building a Christian community where non-religious and nominally religious people become deeply committed Christians.
Exemplify the church’s values and support its theological direction as a United Methodist Church.