FIRST IMPRESSIONS

VANCE THOMPSON VISION CLINIC PROF L•Omaha, NE

5d•Onsite

About The Position

At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world-class culture while making a meaningful impact. Our core values that provide our foundation: Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch. Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment. Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results. Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area. Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness. Job Opportunity: We are growing and we are looking for a First Impressions – ASC Concierge to join our team!

Requirements

A high school diploma or equivalent
Previous customer service experience helpful

Nice To Haves

Ready to live out our core values in patient and team member interactions
Able to bring a positive attitude every day
Team-oriented
Able to demonstrate strong customer service and communication skills

Responsibilities

Greeting and registering patients in a prompt, pleasant, and helpful manner.
Communicating with nursing staff and internal departments on patient needs and concerns.
Assisting with chart preparation for ASC patients.
Checking in on the status of patients in pre-op and post-op, and assisting patients into and out of the surgery center.
Ensuring the surgery waiting area is clean and visually appealing to patients, and that food items are fully stocked and available at all times.
Handling difficult or escalated patient concerns and providing positive solutions.
Exceeding our patients’ expectations through active listening, effective communication, and empathy.