Director of First Impressions

Knight Watch•Kalamazoo, MI

16h•Onsite

About The Position

The Director of First Impressions is a high-impact role that helps define how customers, guests, and employees view our company from the very first interaction—whether in person, over the phone, or through email. This role blends front desk leadership, workplace presentation, and administrative coordination across multiple office locations. As an EOS company, Knight Watch values clarity, accountability, follow-through, and continuous improvement, and we are looking for a polished, highly organized professional who brings those qualities to every interaction. This person will own our greeting desks, strengthen our brand presentation, and help create a workplace environment that is organized, professional, and ready for high-quality execution. This position also serves as a central communication hub across our locations, helping keep teams connected and ensuring smooth, consistent operations throughout the organization. We are seeking an exceptional Director of First Impressions for our Kalamazoo, MI location—someone who will help define how customers, guests, partners, and employees view Knight Watch from the very first moment.

Requirements

A confident, professional communicator who helps set a strong tone in every interaction.
Exceptionally organized and energized by the opportunity to manage multiple priorities with grace and consistency.
A polished professional presence paired with strong emotional intelligence and the ability to build credibility and rapport quickly.
Clear, professional written and verbal communication skills that build confidence and credibility.
A proactive mindset with strong problem-solving abilities and a willingness to jump in wherever needed.
A high-energy, team-first attitude that raises the standard around you.
Confident using technology, scheduling tools, office systems, and communication platforms to keep everything running smoothly.
A strong sense of judgment, professionalism, and discretion that builds trust in a front-facing role.
Highly team-oriented with a genuine enthusiasm for learning, growing, contributing to a winning culture, and living out our core values every day.
Takes ownership without being asked and follows through until the job is done right.
Anticipates needs, solves problems quickly, and stays one step ahead in a fast-moving environment.
Maintains a high standard of professionalism, urgency, and attention to detail in every interaction.
Communicates clearly, responds promptly, and keeps others informed without needing constant direction.
Looks for ways to improve processes, elevate execution, and make the team stronger every day.
Brings consistency, reliability, and a positive attitude that others can count on under pressure.
Experience in hospitality, reception, executive support, office coordination, customer service, or other front-facing roles where professionalism and execution matter.
Familiarity with scheduling systems, office software, or workplace coordination tools will help you step in with confidence and contribute quickly.
A strong service mindset is especially valued, as this role directly impacts how Knight Watch is perceived every day.

Nice To Haves

Experience supporting office operations or multi-site communication is a strong advantage and can help you thrive in this role.

Responsibilities

Be the welcoming face and voice of Knight Watch, creating a strong and lasting first impression for every visitor, customer, candidate, and guest who connects with our company.
Take pride in leading the front desk at our Kalamazoo headquarters while helping maintain a consistent, professional presence across our other locations.
Create lobby and meeting spaces that reflect the very best of Knight Watch—professional, organized, and prepared for high-quality execution.
Support visitor access, conference room coordination, mail, shipping, and other key front desk needs with the understanding that every detail contributes to a smooth, professional operation.
Work closely with Sales, IT, and Leadership to help deliver an in-office environment that is seamless, polished, and reflective of the high standard Knight Watch is known for.
Coordinate a polished and organized arrival process for guests, candidates, vendors, and new team members, including schedules, room readiness, name badges, and key logistics.
Manage calendars, logistics, meeting details, and administrative coordination that keep leaders, teams, and visitors organized and set up for success.
Coordinate meeting and visitor logistics to ensure every interaction is polished, responsive, and well executed.
Support communication, recognition of moments, and thoughtful details that reinforce connection, culture, and a positive workplace atmosphere.
Coordinate daily lunch orders and meeting meals with consistency and attention to detail, ensuring they are handled smoothly and professionally.
Help create memorable onsite and offsite events by coordinating catering, schedules, setup, cleanup, vendors, and thoughtful details that reflect the Knight Watch standard.
Support celebrations, training sessions, town halls, and customer or partner events with energy and attention to detail, knowing every event influences how Knight Watch is perceived.
Keep breakrooms, beverages, supplies, and snacks stocked and organized so shared spaces are ready, professional, and well maintained.
Take pride in creating guest-ready, organized, and polished office spaces across multiple locations, knowing that every detail reflects the Knight Watch standard of excellence.
Help keep the organization running smoothly by supporting mail, deliveries, and shipping with care, responsiveness, and a commitment to strong day-to-day execution.
Coordinate office materials, welcome items, event resources, and other key details that help create a seamless and well-run workplace.
Support Sales and Leadership in ways that strengthen communication, coordination, and presentation—because everything you do helps shape how Knight Watch is perceived internally and externally.