First Impression Workflow Coordinator

RR Donnelley•Los Angeles, CA

1d•$25 - $25•Onsite

About The Position

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. This role involves coordinating workflow within the team, prioritizing jobs, and delegating duties to associates. The coordinator will assist the team with complex jobs, ensure outstanding service to clients, and escalate operational problems. Responsibilities include producing reports, managing job intake, interpreting requests, communicating with clients and management, conducting quality assurance, monitoring workflow efficiency, and assessing incoming requests to select appropriate equipment and resources. The role also requires ensuring adherence to standard operating procedures, training new employees, and performing additional duties such as setting up conference rooms, managing mail services, and assisting with reception coverage. The position requires the ability to lift up to 50 lbs. on a regular basis and adherence to company and client site policies, while using equipment and supplies in a cost-efficient manner.

Requirements

High school diploma or equivalent.
Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment.
Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
Intermediate computer skills required, generally using Microsoft Office.
Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services.
Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line.
Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
Attention to detail with emphasis on accuracy and quality.
Ability to handle sensitive and/or confidential documents and information.
Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
Must be self-motivated with positive can-do attitude.
Must be able to lift up to 50 lbs. on a regular basis.
Adhere to Williams Lea policies in addition to client site policies.
Use equipment and supplies in a cost-efficient manner.

Responsibilities

Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests).
Ensure team provides outstanding service to client, while building strong customer relationships.
Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.
Produce required reports on schedule.
Provide job intake services as prescribed by manager.
Read, interpret and understand all requests (emails, phone, in-person, and forms).
Communicate with manager and client on job or deadline issues.
Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
Assess incoming requests selecting the best equipment and/or resources for successful completion.
Make sure team follows standard operating procedures at all times.
Train new employees on policies and procedures.
Load copiers with paper and toner as needed.
Maintain all logs and reporting documentation as required.
Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in.