First Health Manager, Account Management
About The Position
We are building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Join First Health, a subsidiary of Aetna, as a Manager, Account Management, where you will lead strategic account management and operational initiatives for a portfolio of complex client relationships. In this highly visible role, you will drive client satisfaction, retention, and long-term growth through effective relationship management, operational excellence, and cross-functional collaboration. You will oversee the execution of account strategies, ensure delivery of contractual commitments, identify opportunities to enhance client value, and serve as a trusted advisor to clients and internal stakeholders. This position plays a critical role in supporting business retention, operational performance, and the overall client experience.
Requirements
- 5 years of experience in Account Management or a related client-facing role, with a strong focus on providing operational support for large and complex National Accounts.
- Proficient in business intelligence and analytics.
- Proficient in execution and delivery (planning, delivering, and supporting).
- Skilled in fostering collaboration and promoting effective teamwork to achieve shared goals.
- Growth mindset (agility and developing yourself and others).
- Strong organizational, problem solving and decision-making skills.
- Ability to travel 10-20% within the designated territory.
Nice To Haves
- Experience in the healthcare and insurance industry.
- Demonstrated expertise in provider relationship management and handling rental contract agreements.
Responsibilities
- Lead contract implementation and onboarding initiatives for new clients, products, and program expansions, ensuring a seamless transition and successful launch.
- Monitor emerging healthcare industry trends, regulatory changes, and market developments; assess business impacts and drive strategic process improvements to support client and organizational objectives.
- Drive client retention and growth through proactive account management, strategic planning, and delivery of exceptional client experiences.
- Serve as a trusted advisor to clients by providing guidance on regulatory requirements, healthcare trends, and industry developments that may impact their business.
- Partner with internal and external stakeholders to identify opportunities that enhance client outcomes, operational efficiency, and market competitiveness.
- Develop and present executive summaries and business recommendations to support strategic initiatives and client objectives.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
- other resources, based on eligibility
- CVS Health bonus, commission or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
