First Generation Student Services Coordinator

Boise State University • Boise, ID

6d • Onsite

About The Position

The First Generation Student Services Coordinator strengthens a thriving first-generation community by leading proactive outreach and collaborating with campus partners to develop programs grounded in best and promising practices. Drawing on student development theory, higher education best practices, and university data, the position designs initiatives that foster connection, expand opportunities for engagement, and support student success. This position supervises student Peer Navigators and supports them in creating experiences that build community, encourage co-curricular involvement, and promote career readiness. As a key member of the First-Generation Student Staff, this position advances an asset-based approach that recognizes first-generation students as leaders, contributors, and valued members of the Boise State community. Responsibilities include creating opportunities for students to share their perspectives, leadership, and experiences in ways that enrich the broader university community.

Requirements

• Bachelor’s Degree and 2 years of professional experience or equivalent relevant experience.
• Knowledge of foundational and contemporary theories of student development, with the ability to translate those frameworks into practice in ways that honor students’ lived experiences and capacity for growth.
• Understanding of federal and state guidelines such as FERPA, Clery, Title IX, purchasing policies, and confidentiality standards for licensed mental health professionals, and the ability to apply them in ways that promote a safe, student-centered environment.
• Commitment to ethical practice that emphasizes dignity, respect, agency, and access, guiding decisions that promote student growth and opportunity.
• Ability to design and coordinate programs that engage students through community-building, connection, and identity development practices, supported by current research and data on serving First-Generation college students.
• Ability to build meaningful relationships with students from a variety of backgrounds while recognizing the experiences and perspectives each student brings.
• Ability to thrive both independently and in team settings, contributing to group efforts and partnering effectively with professionals across disciplines to advance shared goals and student-centered initiatives.
• Ability to approach complex situations with integrity, reflection, and care, centering student dignity and well-being in decision-making.
• Ability to help students recognize that the skills required to navigate college systems are extensions of the resilience, adaptability, and problem-solving abilities that brought them to college.
• Ability to create welcoming, relationship-centered experiences and provide warm referrals that connect students to resources, opportunities, and meaningful campus relationships.
• Ability to use reflection and problem-solving to understand student goals, identify opportunities, and partner with students in developing meaningful pathways toward success.
• Ability to bring creativity, resilience, and a growth mindset to a department that is continually innovating.
• Ability to respond to change with optimism and flexibility, contributing positively to new ideas, improved services, and a culture of continuous learning.
• Skilled in recognizing the potential in supervisees and supporting their growth. This includes identifying talent, developing team members through coaching and feedback, and helping them step confidently into their roles.
• Skilled in designing, promoting, and offering social and educational experiences that celebrate transfer and first-generation students while fostering connection, community, and engagement.
• Skilled in using written and verbal communication to ensure students feel informed, connected, and empowered to engage with opportunities across campus.
• Skilled in collecting and interpreting data to inform program improvements, demonstrate impact, and identify opportunities to enhance student engagement and success.
• Skilled in providing coaching that encourages leadership development, professional growth, and meaningful contributions to SCSC programs and initiatives.
• Skilled in creating efficient processes and reliable follow-through that help students focus on their goals, opportunities, and growth.

Nice To Haves

• Master’s degree in Higher Education, Student Affairs, Leadership, Communications, or a related field.
• Experience using a campus engagement platform such as CampusGroups, Engage, or a similar system.
• Experience supporting programs or services specifically designed for first-generation college students.
• Experience using assessment data, participation data, or student feedback to evaluate and improve programs.

Responsibilities

• Coordinate a First-Generation student program that celebrates student contributions and builds community. This includes marketing that highlights First-Generation students and community members, recruiting participants through outreach, facilitating engaging events, and tracking progress toward program objectives.
• Develop and maintain co-curricular opportunities that encourage leadership development, community engagement, and meaningful participation in campus life.
• Network with student organization leaders and professional peers across Student Affairs and Enrollment Management, and academic units.
• Strengthen relationships with partners such as TRIO, Advising and Academic Support Center, Career Services, New Student Programs, the College of Arts and Sciences, and Community Engagement and Belonging to expand opportunities that support engagement, leadership development, and success for First-Generation Broncos.
• Serve as the primary academic coach for First-Generation students seeking support through SCSC. Help students leverage their existing skills and experiences as they pursue academic, personal, and professional goals.
• Hire, develop, and support Peer Navigators whose work contributes to First-Generation student success. Provide coaching that encourages leadership development, professional growth, and meaningful contributions to SCSC programs and initiatives.
• Create digital and print materials that highlight the talents, identities, and contributions of First-Generation Broncos.
• Promote programs and services in ways that reflect student experiences and contributions while aligning with departmental and university brand practices.
• Take the lead in presentations, resource fairs, and programs relating to Orientation. Engage students and families with a welcoming presence that fosters connection, engagement, and a sense of belonging from the start.
• Maintain a strong understanding of services offered by SCSC staff, Counseling Services, Student Outreach and Assistance, Veterans Services, the Educational Access Center, and Student Basic Needs. Use this knowledge to make warm referrals that help students access resources and support aligned with their goals.
• Lead efforts to coordinate First-Generation cording ceremonies each fall and spring. Create experiences that honor student achievement, recognize the support of families and communities, and celebrate the various pathways students take to graduation.
• Collaborate with supervisor to prepare and steward an annual budget for First-Generation programming. Allocate resources in ways that expand opportunities, support meaningful engagement, and advance program goals.
• Regularly participate in divisional, university, and department initiatives and events. Contribute expertise related to First-Generation student engagement and success while advancing divisional goals and priorities.
• Assist university offices and Student Affairs and Enrollment Management units during peak periods such as Bronco Welcome, Residence Hall check-in, Convocation, and Commencement. Create welcoming experiences that help students and families feel connected, informed, and valued from the start.
• Perform other duties as assigned.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level