First Contact Customer Support
About The Position
IntelliSource is hiring a detail-oriented team member for its First Contact Customer Support Team at a customer business center in Colorado Springs. The team handles inbound email messages and calls, gathers customer information, and routes requests to the correct teams while collaborating across the business to ensure messages are routed accurately and promptly. The role suits someone who enjoys providing high-quality service to customers in the high-tech industry and can work efficiently in a fast-paced environment. The position is primarily onsite, with several scheduled remote days each month. The schedule is Monday through Friday, and pay is $18.00 per hour. Benefits begin after 90 days and include medical, dental, vision, accident, critical illness, legal, and employee assistance coverage, as well as vacation accrual and holiday pay. IntelliSource describes its environment as fun and challenging, with opportunities for continuous learning and improvement. The customer campus is large and recently remodeled, with a café, recreational facilities including a disc golf course, and nearby shops.
Requirements
- Strong attention to detail.
- Ability to type at least 35 words per minute.
- Strong knowledge of Microsoft Office Suite, including Outlook, OneNote, and Microsoft Teams.
- Two to four years of previous experience, preferably in data entry.
- Ability to manage time and work efficiently in a fast-paced environment.
Nice To Haves
- Salesforce experience is preferred but not required.
Responsibilities
- Communicate professionally through email, chat, and equivalent systems.
- Gather customer information and route requests to the appropriate teams.
- Use critical thinking and follow processes to determine the right answer or course of action, asking questions as needed.
- Navigate several computer applications at once while maintaining accuracy and efficiency.
- Work independently with little supervision and make sound decisions when completing tasks.
- Support and work effectively with the team.
- Maintain confidentiality.
Benefits
- Medical coverage after 90 days
- Dental coverage after 90 days
- Vision coverage after 90 days
- Accident coverage after 90 days
- Critical illness coverage after 90 days
- Legal benefits after 90 days
- Employee assistance benefits after 90 days
- Vacation time accrual
- Holiday pay
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
