First Aid Field Specialist

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes • Tampa, FL

18h • Onsite

About The Position

The Field Service Specialist (FSS) is responsible for developing and coaching Sales and Service Representatives (SSRs) to deliver consistent, high-quality service across Vestis First Aid routes. This role focuses on hands-on training, product knowledge, service standards, and compliance to ensure SSRs effectively manage customer accounts and maintain stocked, organized, and compliant first aid programs. The FSS provides critical operational support by covering route responsibilities as needed to ensure uninterrupted customer service during extended SSR absences.

Requirements

• Experience as an SSR or in route-based service within First Aid & Safety or a related industry
• Strong knowledge of first aid products, cabinet service, and compliance standards
• Excellent communication and interpersonal skills
• Ability to travel consistently (75%-100%) and as needed within assigned territory and support route coverage as needed
• Vaid Driver’s License

Nice To Haves

• Prior training, coaching, or leadership experience preferred

Responsibilities

• Train and onboard new SSRs on route operations, service expectations, and company procedures
• Provide hands-on coaching in the field, including ride-a longs and real-time feedback
• Teach proper servicing of first aid cabinets, including restocking, organization, and inventory control
• Educate SSRs on OSHA and ANSI first aid supply guidelines and compliance standards
• Reinforce customer service best practices and relationship-building skills
• Support SSRs in identifying customer needs and service opportunities
• Develop and maintain training materials, guides, and standard operating procedures
• Partner with sales and operations leadership to ensure consistency across routes
• Monitor performance and provide ongoing development to improve service quality and efficiency
• Assist with rollout of new products, programs, and service initiatives
• Provide temporary route coverage for SSRs during extended absences (e.g., leave, vacancies, or business needs)
• Service customer accounts to maintain continuity, including restocking, compliance checks, and customer communication
• Ensure service standards and customer expectations are consistently met during coverage periods
• Identify and communicate any account issues, risks, or opportunities while managing the route
• Support smooth transition of accounts back to assigned SSRs

Benefits

• Equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed