Fire Suppression Manager

Summit Fire Protection•Iowa City, IA

22h•Hybrid

About The Position

The purpose of the Fire Suppression Operations Manager position is to keep abreast of technology developments in the field, assist with customer relations, product line enhancements and product service. This position tracks budget and margin targets to meet profitability goals and coordinates the key activities of the Sprinkler Service Department Team along with key administrative duties. Ensures adherence to the quality program.

Requirements

Bachelor’s degree in Business or equivalent, required.
5 years Fire Life Safety Industry experience specifically within Fire Suppression.
5 years of professional computer skills.
Must have the ability to effectively read, write and communicate in English with employees and customers.
Familiarity with analytical using business intelligence systems, Sage 300 CRE, or similar.
Valid driver’s license with acceptable driving record required.
Must be able to comply with SFP’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

Nice To Haves

Supervisory experience, preferred.

Responsibilities

Manage the Fire Suppression Service Department field personnel as needed to build first class service team under the direction of the Fire Suppression Manager.
Managing and completing all open work orders within 30 days of creation.
Schedule all field activities and proper coordination with customers, using appropriate staffing planning tools. Assists when problems are encountered.
Review employee time sheets for accuracy. See that they are submitted on a timely basis to meet payroll deadline.
Assist Service Sales Representative in pricing service work in accordance with SFP’s pricing structure.
Ensure that Fire Suppression Department personnel are responsive to customer and office requests and that sound processes are in place to respond to afterhours emergency calls.
Purchase or rent all equipment needed for each job and specific need.
Visit job sites as needed and maintain communication between customer and field teams.
Communicate with internal and external customers in a professional manner.
Review all field employees per company policy. In cases where disciplinary action is required, suspensions, and/or terminations are to be coordinated with Human Resources personnel, the Service Manager and/or District Manager with appropriate documentation entered in personnel files.
Ensure the company provided vehicle is clean and well maintained in accordance with company policies.
Ensure that field personnel’s company vehicles are clean and well maintained in accordance with company policies.
Ensure that all tools are maintained in proper working order. If damaged, ensure that tools are labeled indicating their status. New tool purchases are to be coordinated with the Service and/or District Manager.
Ensure that each quarter, each Technician completes a tool inventory checklist and reports any lost or stolen tools.
Ensure all field employees are trained in accordance with company policies and that all field employee licenses remain current.
Understand and follow SFP’s Safety program, SDS book, Hazardous communication program, policies and procedures. Ensure all required safety training is scheduled and conducted in accordance with company policy. Ensure all field employees follow all site-specific safety policies.
Other duties may be assigned.