Fire Suppression Operations Manager

Summit Fire Protection • Muskegon, MI

3d • $31 - $51 • Hybrid

About The Position

The Fire Suppression Operations Manager is responsible for providing oversight of the overall management, operations, and financial performance for the Fire Suppression department. Performs consistently as a subject matter expert to achieve communicated objectives to include profitability, growth, and overall performance metrics for assigned area(s).

Requirements

• Bachelor’s degree in Business or equivalent experience, required.
• 3 years Fire Life Safety Industry experience.
• 3 years of professional computer skills, ability to comprehend CAD drawings and blueprints.
• Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors.
• Ability to operate a computer and use Microsoft Office required.
• Familiarity with analytical use of business intelligence systems, Sage 300 CRE, or similar.
• Valid driver’s license with acceptable driving record required.
• Must be able to comply with SFP’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement

Nice To Haves

• Supervisory experience, preferred.

Responsibilities

• Oversight of the assigned area(s) such as: fire extinguisher inspections & services; pre-engineered inspections, services, & installs.
• Responsible for the financial performance of assigned department, as indicated on Profit & Loss (P&L) statement(s) as well as departmental gross revenue, gross margin, and overhead.
• Communicate and strategize with management about financial progress, growth strategies, human capital requirements and regular or irregular needs of the office.
• Ensure proper execution of internal workflow/paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state, federal guidelines
• Achieve departmental objectives through enhancement and improvements of operations and processes.
• Maintain proper staffing levels using company procedures and policies, in conjunction with bid projection and utilize Human Resources for Talent requirements.
• Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet department.
• Manage work performed within assigned area including spot checks, ride-a-longs, ongoing training:
• Performance of spot checks of recent field work for the purpose of reviewing quality of services, compliance with codes & standards, and customer satisfaction.
• Performance of ride-a-longs with field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling.
• Review and track routes for each Technician and adjust when needed to approve route efficiency; train the CSR and/or Technician on how to schedule efficiently.
• Performance of monthly shop meetings with field and office staff: Safety Toolbox Talks.
• Attend and monitor install project meetings and other coordination meetings, as needed.
• Oversee coordination and execution of inspections and service jobs in assigned area.
• Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc.
• Ensure correct and necessary communication of schedules, product/material, information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling.
• Review the Shop’s material preparation, orders, job staging and tool preparation appropriate for job scheduling.
• Ensure proper use, maintenance and repair of tools, equipment and fleet are achieved.
• Manage material orders to regulate standard stock quantities in coordination with Purchasing department for order placement.
• Oversee communication of assigned area and Billing department for accurate and timely invoicing practices.
• As assigned, oversee the sales department with business development to achieve increased market share in the assigned area. Participate in quote presentation for legacy customers.
• Promote and coordinate continuing education and certification of employees.
• Other duties may be assigned.

Benefits

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager