Fire Sprinkler Service Technician Team Lead

Johnson Controls•Williamsville, NY

2d•$85,000 - $117,000

About The Position

The Sprinkler Service Supervisor is responsible for the proper coordination, execution, and follow-up for the Contracting Team in an assigned Territory. Actively promote the products and services of Johnson Controls Fire Protection in the marketplace.

Requirements

High school Diploma or equivalent required.
5 years of experience in Fire Life Safety environment.
5 years of Department supervisory experience with Revenue and margin experience.
Demonstrated management abilities to include training and team building.
Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration, and effective interaction with customers.
NICET Certification preferably in one of the respective fields (i.e. Fire Alarm, Sprinkler, Special Hazards).
Must have a valid driver’s license and a driving record that meets company requirements.
Must be able to pass all company required background checks.

Nice To Haves

Bachelor’s Degree or equivalent experience preferred.

Responsibilities

Revenue responsibility- Including implementing plans, programs, and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), and P&L responsibility.
Customer Satisfaction- Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation, and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
Productivity Improvement- Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.
Safety Compliance- Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training is thorough, complete, and up-to-date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.