Fire Sprinkler Scheduler

DynaFire LLC • Miramar, FL

4d

About The Position

DynaFire is seeking a Fire Sprinkler Service Scheduler to support the Service Department and help ensure customer satisfaction across its existing customer base. The scheduler works primarily with service technicians and service operations staff to build customer relationships, coordinate daily schedules, respond to incoming calls, and provide information to service employees and management. The role involves preparing and dispatching jobs, gathering parts, confirming technicians have necessary access information, equipment, and personnel, and assisting with service documentation and work-order closeout. The scheduler also processes payroll using Time Summit, creates technician work orders in ComputerEase, and helps provide information for estimates, quotes, purchase orders, and service-call or inspection proposals. The position requires at least 40 hours per week and use of a company-provided cell phone and computer. The scheduler must participate in required training and pursue NICET Level I or II certification within 12 months.

Requirements

• At least 5 years of installation and/or experience in the fire alarm industry.
• Attain NICET Level I or II certification within 12 months.
• Participate in required DynaFire-sponsored training.

Nice To Haves

• May be asked to serve as a trainer in DynaFire-sponsored training.
• Consider attending manufacturer training to become certified in a DynaFire low-voltage system.

Responsibilities

• Build long-term relationships with existing DynaFire service customers, working primarily with service technicians and service operations staff to support customer satisfaction.
• Answer incoming calls in accordance with DynaFire's philosophy and core values.
• Oversee communications with technicians in assigned territories and compare daily work and run schedules.
• Ensure technicians have the correct access information, equipment, and personnel required for their work.
• Respond to internal requests for information from DynaFire service employees and management.
• Prepare jobs for technicians by gathering parts and dispatch technicians as new calls come in.
• Assist with scanning and filing service documentation as needed.
• Secure and use DynaFire property and materials, including computers, cell phones, and marketing materials.
• Continue training to develop technical and customer service skills.
• Follow company policies, procedures, and business ethics, and ensure they are communicated and implemented within the team.
• Process payroll using Time Summit.
• Create service technician work orders in ComputerEase and ensure technicians assist in closing work orders for invoicing.
• Provide reports or insight needed for the CSSRC to structure estimates, quotes, and purchase orders.
• Assist with proposals from service calls and test-and-inspection work using DynaFire proposal templates when required.

Benefits

• Paid time off (PTO) and holidays.
• Medical, dental, and vision insurance.
• Short-term and long-term disability.
• 401(k) matching.
• Employer-funded life insurance.
• Opportunities for professional development and growth.
• Employee Referral Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed