Fire Sprinkler Operations Manager

Summit Companies•Austin, TX

3d•Hybrid

About The Position

The purpose of the Fire Sprinkler Operations Manager position is to keep abreast of technology developments in their field, assisting with customer relations, product line enhancements and product service. Additionally, the Sprinkler Service Operations Manager is responsible for tracking budget and margin targets to meet profitability goals and coordinating the key activities of the field service activities along with key administrative duties.

Requirements

High School, GED, or equivalent, required.
Minimum of 5 years of service related field experience, required.
Ability to motivate field teams to meet and exceed project schedules.
Possess strong leadership and communication skills.
Must have the ability to effectively read, write and communicate in English with employees and customers.
Familiarity with analytical using business intelligence systems, Sage 300 CRE, or similar.
Valid driver’s license with acceptable driving record required.
Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
Must be able to travel 90% of the time.

Responsibilities

Manage the service field personnel as needed to build first class service team.
Review all field employees at least annually.
Working with Service and Branch Manager to achieve budget success.
Review employee time sheets for accuracy.
See that they are submitted on a timely basis to meet payroll deadline.
Determine pricing for repairs, inspections, services, and full-day projects.
Ensure that service personnel respond to service calls and that sound processes are in place to respond to emergency calls 24 x 7 x 365.
Ensure that all field employees understand SFS’s safety policies.
Schedule all field activities, using appropriate manpower planning tools.
Assists when problems are encountered.
Purchase or rent all equipment needed for each job and specific need.
Ensure that all tools are maintained in proper working order.
Visit job sites regularly and track margin on closed work; communicating between customer and field teams.