Fire Sprinkler Manager

Summit Companies•Phoenix, AZ

About The Position

The Fire Sprinkler Manager oversees the management, operations, and financial performance of assigned sprinkler departments. The manager serves as a subject matter expert and works toward departmental objectives for profitability, growth, and overall performance. The role covers fire sprinkler inspections, service, and installation, while ensuring work is performed safely and in compliance with applicable local, state, and federal guidelines. The position is responsible for departmental financial performance, staffing, workflow, quality assurance, field operations, materials, equipment, fleet, billing coordination, and operational improvements. The manager collaborates with company management and other departments, supervises and develops employees, and may oversee sales and business development in the assigned area. Travel is required 90% of the time. Work regularly takes place outdoors, with exposure to hot and cold temperatures, dust, fumes, chemicals, electrical hazards, and noise. Occasional work takes place indoors in an office setting and may be performed alone or with others. Employees must wear required personal protective equipment when visiting locations. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Requirements

Bachelor’s degree in Business or equivalent.
At least 3 years of experience in the Fire Life Safety industry, specifically Fire Suppression.
Ability to read, write, and communicate effectively in English with employees and customers.
Familiarity with analytical use of business intelligence systems, Sage 300 CRE, or similar.
Valid driver’s license with an acceptable driving record.
Ability to comply with SFP’s Drug and Alcohol policy and background screening requirements, which may include customer-specific requirements.
Ability to travel 90% of the time.
Ability to perform the stated physical demands, including frequently bending, using step stools, ladders and stairs, kneeling, lifting under 50 pounds, reaching, and standing and walking for extended periods.
Ability to see colors and at close and far distances, and to use peripheral vision, depth perception, and focus adjustment.
Ability to consistently wear required personal protective equipment while visiting locations.

Nice To Haves

3 years of professional computer skills.
2 years of supervisory experience.

Responsibilities

Oversee the fire sprinkler department, including inspections, services, and installations.
Manage departmental financial performance, including P&L, gross revenue, gross margin, and overhead.
Communicate and strategize with management about financial progress, growth strategies, staffing needs, and office requirements.
Ensure internal workflows and paperwork are properly executed, field work meets quality standards, and work is performed safely and in compliance with applicable guidelines.
Improve operations and processes to achieve departmental objectives.
Maintain appropriate staffing levels in accordance with company procedures, bid projections, and Human Resources talent requirements.
Oversee the use, maintenance, and repair of company assets, including equipment, tools, supplies, and fleet, coordinating with Purchasing and Fleet departments.
Manage work in the assigned area through spot checks, ride-alongs, and ongoing training.
Inspect recent field work for service quality, code and standards compliance, and customer satisfaction.
Conduct ride-alongs to train technicians and improve customer care, quality control, efficiency, safety, upselling, and cold calling for new customers.
Review and adjust technician routes to improve efficiency and train CSR staff and/or technicians in efficient scheduling.
Hold monthly shop meetings with field and office staff, including Safety Toolbox Talks.
Attend and monitor installation project and coordination meetings as needed.
Oversee the coordination and execution of inspections and service jobs in the assigned area.
Lead final checkout and commissioning coordination with authorities having jurisdiction, owners, architects/engineers, general contractors, construction managers, and others.
Ensure effective communication between Sales and Operations regarding schedules, products, materials, work information, and coordination.
Review material preparation, orders, job staging, and tool preparation in line with job schedules.
Manage material orders and standard stock quantities in coordination with Purchasing.
Coordinate with Billing to support accurate and timely invoicing.
As assigned, oversee sales and business development to increase market share in the assigned area.
Participate in quote presentations for legacy customers.
Promote and coordinate employee continuing education and certification.
Perform other duties as assigned.