Fire Sprinkler Manager

Summit Fire Protection•Tempe, AZ

1d•$100,000 - $115,000

About The Position

The Fire Sprinkler Manager oversees the management, operations, and financial performance of assigned sprinkler departments. The manager serves as a subject matter expert and works toward departmental objectives for profitability, growth, and overall performance. Responsibilities span inspections, service, installations, staffing, financial performance, quality and safety, employee development, customer service, operational processes, materials, equipment, fleet, billing coordination, and—when assigned—sales and business development.

Requirements

Bachelor’s degree in Business or equivalent.
At least 3 years of experience in the Fire Life Safety industry, specifically in Fire Suppression.
Ability to read, write, and communicate effectively in English with employees and customers.
Familiarity with analytical business intelligence systems, Sage 300 CRE, or similar.
Valid driver’s license with an acceptable driving record.
Ability to comply with the company’s Drug and Alcohol policy and background screening requirements, including customer-specific requirements where applicable.
Ability to travel 90% of the time.
Ability to meet the stated physical and work-environment demands, with reasonable accommodations where applicable.

Nice To Haves

At least 3 years of professional computer skills.
At least 2 years of supervisory experience.

Responsibilities

Oversee the fire sprinkler department, including inspections, services, and installations.
Manage the assigned department’s financial performance, including its P&L, gross revenue, gross margin, and overhead.
Communicate and strategize with management about financial progress, growth, staffing needs, and office requirements.
Ensure internal workflows and paperwork, field work, and quality assurance and control are properly executed, and that work complies with applicable guidelines and is performed safely.
Improve operations and processes to achieve departmental objectives.
Maintain appropriate staffing levels using company procedures and policies, bid projections, and Human Resources support.
Oversee the proper use, maintenance, and repair of company assets, including equipment, tools, supplies, and fleet, coordinating with Purchasing and Fleet departments.
Manage work in the assigned area, including spot checks, ride-alongs, and ongoing training.
Conduct spot checks of recent field work to assess service quality, code and standards compliance, and customer satisfaction.
Conduct ride-alongs with field technicians to support training in customer care, quality control, efficiency, safety, upselling, and cold-calling new customers.
Review and track technician routes, adjust them to improve efficiency, and train CSRs and/or technicians in efficient scheduling.
Hold monthly shop meetings with field and office staff, including Safety Toolbox Talks.
Attend and monitor installation project and coordination meetings as needed.
Oversee coordination and execution of inspections and service jobs in the assigned area.
Lead coordination of final checkout and commissioning with authorities having jurisdiction, owners, architects and engineers, general contractors, construction managers, and other relevant parties.
Ensure effective communication between Sales and Operations about schedules, products and materials, information, and work coordination to support planning and scheduling.
Review material preparation, orders, job staging, and tool preparation in the shop in relation to job schedules.
Manage material orders and standard stock quantities in coordination with Purchasing.
Coordinate with the Billing department to support accurate and timely invoicing.
When assigned, oversee sales and business development to increase market share in the assigned area and participate in quote presentations for legacy customers.
Promote and coordinate employees’ continuing education and certifications.
Perform other duties as assigned.

Benefits

Extensive training opportunities and career advancement.
Competitive pay and bonus opportunities.
Affordable benefits package for eligible employees.
Paid vacation and holidays.
Medical insurance.
Dental insurance.
Vision insurance.
401(k) plan with company match.
Flexible spending accounts.
Employer-paid long-term disability.
Employer-paid short-term disability.
Additional voluntary ancillary benefits, such as accident and hospital indemnity coverage.
Life insurance for team members and dependents.
Employee Assistance Program.
Employee Referral Program.
Continued development, training, and education, including encouragement of NICET and other career-advancing certifications.