Fire Sprinkler Lead Technician

Human Resources Team

6d•Onsite

About The Position

Impact Fire Services is seeking a self-motivated, customer service-oriented lead technician. The ideal candidate will be organized, professional, and a good communicator. Ability to use software-based technology for paperless documentation. Establish a rapport and build positive relationships with our customers. This position is for a service technician and fire protection system inspection/testing specialist. Responsibilities include NFPA 25 inspection/testing of water-based fire protection systems, service, maintenance, and repairs of water-based systems, minor modification and retrofit of fire sprinkler systems, and backflow preventer inspection, testing, and repairs. The role also involves identifying NFPA compliance issues and preparing remediation recommendations, working as a team player with field and office staff, performing visual inspection of systems, disabling horn & strobes, and alerting alarm companies and central monitoring services and fire department. Completing job paperwork electronically, reporting critical deficiencies, and preparing detailed lists for repairs, service, and maintenance work are also key aspects. The technician must work with the highest level of safety and complete all Impact Fire safety testing requirements. Job, inventory, and vehicle preparation duties include planning, organizing, and gathering materials and equipment for efficient work, keeping the work vehicle clean and organized, and scheduling routine vehicle maintenance. General duties include being on 24-hour call for one-week periods in rotation, responding to service calls within 30 minutes, working off-hours when required, following company policies, being punctual, and providing strong customer service.

Requirements

High School Diploma or equivalent.
Connecticut F1/F2 fire sprinkler license
1-3 years’ service work experience in Sprinkler, fire pump, and Backflow systems service.
Fire and /or Life Safety Systems experience.
Must have or be ableable & willing to attain state Connecticut Backflow certification.
Ability to adhere to, implement, and always follow safety guidelines and procedures.
Possess a valid driver’s license and driving record that meets company requirements.
Capable of passing a pre-employment background, MVR and drug test.
Customer oriented interpersonal skills.
Ability to use phone/Ipad for software applications used daily.
Must possess strong written and verbal communication skills.
Must possess strong organizational skills.
Must be able to exercise effective time management skills.
Must have a strong mechanical aptitude.
Must be able to perform NFPA 25 inspection and testing services.
Must be able to use general hand tools and power safely and effectively tools
Must be capable of using various Arial lifts and boom trucks.
Must be able to lift and carry a minimum of 75 pounds.
Must be able to push and pull greater than 75 pounds as needed.
Must be able to safely use and climb a ladder and reach a height of at least 24 feet.
Must be able, on a regular basis, work comfortably at a height of greater than 26 feet. (Common elevation of systems is 26 feet and higher.)
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

Responsibilities

Responsible for NFPA 25 inspection/testing of water-based fire protection systems.
Service, maintenance, and repairs of water-based systems.
Minor modification and retrofit of fire sprinkler systems.
Backflow preventer inspection, testing, and repairs.
Responsible for identifying NFPA compliance issues and preparing remediation recommendations.
Working as a team player with field and office staff to provide the highest standard of customer service and quality work.
Performing visual inspection of systems, disabling horn & strobes, and alerting alarm companies and central monitoring services and fire department.
Complete job paperwork in a timely manner and submit electronically.
Report critical deficiencies and impairments to deficiency coordinator and branch manager.
Prepare detailed labor, material, and equipment list needed for all repairs, service and maintenance work.
Work with highest level of safety.
Complete all Impact Fire safety testing requirements.
Plan, organize, and gather materials and equipment for vehicle and jobs to perform work in an efficient manner.
Work efficiently and utilize resources to complete jobs in a timely manner.
Keep work vehicle clean and organized.
Schedule routine maintenance of vehicle when needed.
Will be on 24 hours call for one-week periods in a rotation with other lead technicians. This will be responding to confirm service calls within 30 minutes of receiving the call/text from Impact/Academy dispatch or via answering service.
Willing to work on off hours during the weekday and weekends when required.
Follow Impact Fire Services Policies & Procedures.
Must be punctual, ready to work when scheduled, & complete all duties assigned by management in a timely manner.
Provide strong customer service, interacting with customers in person and via phone to help resolve and answer any problems that they may be having.

Benefits

Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success.
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry