Fire Service Supervisor

Johnson Controls•Plymouth, MN

6d•$83,400 - $114,600

About The Position

Johnson Controls is hiring a Fire Service Supervisor to lead a field service team delivering high-quality, timely service while supporting safety, customer satisfaction, and service growth. The role involves leading, coaching, and developing field service technicians and ensuring work is completed safely, efficiently, and to a high standard. The supervisor balances team leadership, customer communication, dispatch coordination, and operational follow-through to keep service commitments on track and identify business growth opportunities. The position works closely with service coordinators and teams across sales, installation, engineering, and operations. It requires attention to service performance, accurate documentation, efficient resource use, and customer relationships. The role includes local travel to customer sites and work in field environments, including physical tasks and lifting up to 50 pounds. Johnson Controls describes its workplace culture as emphasizing safety, teamwork, accountability, integrity, and continuous improvement. Compensation is listed at $83,400–$114,600, with a competitive bonus plan based on individual, group, and corporate performance. The salary is determined by factors including education, experience, knowledge, skills, abilities, internal equity, and market data.

Requirements

High school diploma or equivalent.
At least 2 years of leadership experience in fire systems/services, building automation, field service, maintenance, or a related technical environment.
Strong mechanical and electrical aptitude.
Excellent communication, coaching, negotiation, and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced, customer-focused environment.
Proficiency with scheduling systems, data reporting, and basic analytics tools.
Valid driver’s license with a clean driving record.
Ability to travel locally to customer sites.
Ability to work in field environments, perform physical tasks, and lift up to 50 pounds.

Nice To Haves

Technical degree, certifications, or relevant college coursework.
NICET or other industry credentials.
Experience in fire protection, fire service, or a similar field operations environment.

Responsibilities

Lead, coach, and develop field service technicians through goal setting, one-on-one coaching, performance reviews, training, and mentorship.
Plan, prioritize, and dispatch service calls with coordinators to optimize routing, workload, and response times.
Build customer relationships that support satisfaction, retention, and service growth opportunities.
Support safety training, job hazard analysis, incident investigations, and compliance with company and regulatory standards.
Track and report service metrics, including response time, first-time fix rate, backlog, and on-time completion, and act on the results.
Ensure service documentation, work orders, and reporting are accurate, complete, and submitted on time.
Manage resources to improve efficiency, reduce costs, and support service profitability.
Collaborate with sales, installation, engineering, and operations teams to resolve escalations and provide a seamless customer experience.
Set clear expectations and follow through on service quality, team leadership, safety, and customer commitments.
Remove obstacles for technicians and customers and keep priorities aligned with service needs.
Use performance data, candid coaching, and practical problem-solving to improve service delivery and reduce recurring issues.
Build trust across teams so customers receive consistent support.