Fire Service Supervisor
About The Position
Johnson Controls is a global leader focused on smart, healthy, and sustainable buildings. In this role, you will help deliver reliable fire service solutions, strengthen customer relationships, and support a team committed to safety, quality, and operational excellence across the Louisville, Kentucky area. We are seeking a motivated Fire Service Supervisor to lead a field team of service technicians delivering timely, high-quality service to customers. This role combines people leadership, scheduling and dispatch support, customer engagement, and operational oversight to help drive service performance, service revenue growth, and a strong safety culture.
Requirements
- High school diploma or equivalent.
- Minimum 2 years of leadership experience in field service, maintenance, or a related industry, or demonstrated leadership experience within a technical environment.
- Strong mechanical and electrical aptitude.
- Excellent communication, coaching, negotiation, and conflict resolution skills.
- Ability to manage multiple priorities in a fast-paced, customer-focused environment.
- Proficiency with scheduling systems, data reporting, and basic analytics tools.
- Valid driver’s license with a clean driving record and the ability to travel locally to customer sites across the Louisville, Kentucky area.
- Ability to work in field environments including customer sites, plants, and service locations.
- Ability to lift up to 50 pounds and perform physical tasks such as bending, climbing, and squatting.
Nice To Haves
- Technical degree, certifications, or relevant college coursework.
- NICET, Kentucky certifications, or other industry credentials.
- Experience supporting hiring, onboarding, or technician development in a service environment.
Responsibilities
- Lead, coach, and develop a team of field service technicians through goal setting, regular 1:1s, performance reviews, training, and mentorship.
- Plan, prioritize, and dispatch service calls to support on-time arrival and first-time fix performance in partnership with service coordinators and schedulers.
- Build strong customer relationships, respond to service needs, and identify opportunities to grow service business.
- Promote a strong safety culture through safety training, job hazard analysis, incident investigation, and adherence to company policies.
- Monitor service metrics such as response time, first-time fix rate, backlog, and on-time completion, then implement continuous improvement actions.
- Ensure the accuracy and quality of service documentation, work orders, and reporting, including parts usage and warranty alignment.
- Manage resources to improve efficiency, reduce costs, and support service profitability, including assistance with quoting and pricing as needed.
- Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.
- Support hiring, onboarding, and development of technicians to build a strong talent pipeline.
- Maintain compliance with company, regulatory, and environmental standards while supporting service delivery across the Louisville area.
Benefits
- Competitive benefits package including medical, dental, and vision coverage.
- 401(k) with company match.
- Paid time off and company holidays.
- Career development and advancement opportunities.
- Ongoing safety training and employee-focused programs.
- A collaborative culture focused on teamwork, safety, and customer success.
- Exposure to diverse technologies and service environments.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
