Fire Service Supervisor

Johnson Controls • Chattanooga, TN

2d • $76,100 - $104,600 • Onsite

About The Position

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

Role Overview
We are seeking a motivated Fire Service Supervisor to lead a field team of service technicians delivering timely, high-quality service to customers. This role combines people leadership, scheduling and dispatch support, customer engagement, and operational oversight to help drive service performance, service revenue growth, and a strong safety culture.

How You Will Do It
Own service outcomes with accountability, safety, and integrity by setting clear expectations for your team and following through on commitments.
Stay close to the work and remove obstacles for customers by actively planning routes, balancing workloads, and supporting technicians in the field.
Use candid feedback, service data, and practical problem-solving to improve every day, turning job findings and performance metrics into actionable plans.
Win as one team by partnering closely with coordinators, sales, installation, engineering, operations, and technicians to solve problems quickly.
Spend time in the field with customer sites, service locations, and plants to reinforce standards, coach performance, and support audits.
Use scheduling systems, reporting tools, and basic analytics to track workload, productivity, and service outcomes.
Lead with a customer-focused mindset that balances quality, responsiveness, efficiency, and profitability.

Requirements

• High school diploma or equivalent.
• Minimum 2 years of leadership experience in field service, maintenance, or a related industry, or demonstrated leadership experience within a technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver’s license with a clean driving record and the ability to travel locally to customer sites across the Indianapolis, IN area.
• Ability to work in field environments including customer sites, plants, and service locations.
• Ability to lift up to 50 pounds and perform physical tasks such as bending, climbing, and squatting.

Nice To Haves

• Technical degree, certifications, or relevant college coursework.
• NICET, Kentucky certifications, or other industry credentials.
• Experience supporting hiring, onboarding, or technician development in a service environment.

Responsibilities

• Lead, coach, and develop a team of field service technicians through goal setting, regular 1:1s, performance reviews, training, and mentorship.
• Plan, prioritize, and dispatch service calls to support on-time arrival and first-time fix performance in partnership with service coordinators and schedulers.
• Build strong customer relationships, respond to service needs, and identify opportunities to grow service business.
• Promote a strong safety culture through safety training, job hazard analysis, incident investigation, and adherence to company policies.
• Monitor service metrics such as response time, first-time fix rate, backlog, and on-time completion, then implement continuous improvement actions.
• Ensure the accuracy and quality of service documentation, work orders, and reporting, including parts usage and warranty alignment.
• Manage resources to improve efficiency, reduce costs, and support service profitability, including assistance with quoting and pricing as needed.
• Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.
• Support hiring, onboarding, and development of technicians to build a strong talent pipeline.
• Maintain compliance with company, regulatory, and environmental standards while supporting service delivery across the Indianapolis area.

Benefits

• Competitive salary and Bonus
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• Company vehicle

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED