About The Position
Our client is a growing U.S.-based fire protection services company that helps commercial, industrial, and residential property owners maintain safe, compliant, and inspection-ready facilities. They specialize in fire sprinkler systems, fire alarms, extinguishers, suppression systems, inspections, repairs, testing, and ongoing maintenance programs. Their team is committed to delivering reliable service, strong customer relationships, and practical fire protection solutions that help clients meet safety and compliance requirements. As the Fire Protection Service & Retention Estimator, you will play a key role in supporting existing customer accounts by preparing accurate estimates, service proposals, and contract renewals. This role exists to ensure customers receive timely pricing for inspections, repairs, maintenance services, and corrective work while helping the company maintain long-term client relationships. Your work will directly contribute to customer retention, revenue growth, and the successful delivery of fire protection services.
Requirements
- Minimum 3 years of estimating or service pricing experience.
- Experience preparing estimates, quotes, or proposals for service, maintenance, or repair work.
- Ability to read and interpret inspection reports, service reports, or deficiency lists.
- Excellent written and verbal English communication skills.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
Nice To Haves
- Experience with CRM systems or estimating software is a plus.
- Knowledge of fire protection systems, including fire sprinklers, fire alarms, extinguishers, and suppression systems, is highly preferred.
Responsibilities
- Prepare estimates for inspections, repairs, maintenance services, and corrective work.
- Develop pricing proposals for service agreements and contract renewals.
- Calculate labor, materials, equipment, and subcontractor costs.
- Ensure estimates align with company pricing standards and profitability goals.
- Review inspection reports, service records, and deficiency lists.
- Identify required corrective actions and develop accurate repair estimates.
- Assess ongoing service needs and recommend appropriate maintenance solutions.
- Prepare renewal proposals for existing customers and expiring service agreements.
- Support customer retention efforts through timely and accurate proposal preparation.
- Respond to customer inquiries regarding pricing adjustments and scope clarifications.
- Assist account managers and service teams in maintaining strong client relationships.
- Communicate with vendors to obtain pricing for materials and equipment.
- Collaborate with service managers, technicians, and account managers to gather project information.
- Ensure estimates and proposals are completed accurately and within required timelines.
- Maintain organized records of estimates, renewals, service agreements, and pricing history.
- Track pending proposals and expiring contracts.
- Support process improvements that enhance estimating accuracy and customer retention efforts.
Benefits
- No benefits package included
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
