Fire Protection Service Manager

Human Resources Team•Houston, TX

1d•Onsite

About The Position

Impact Fire Services is a full-service fire protection company providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Established in 2009, the company has grown to over 52+ district offices and employs over 2,100 employees across multiple states. Impact Fire offers career paths in fire and life safety with mentorship and training from industry experts. The company culture is employee-focused, with apprenticeship programs available for those looking to start their journey or those with transferable skills. The position is located in the Houston, Texas district office.

Requirements

Possess any necessary licensing and certification required by National, State and Local codes.
Minimum of 3 years related operational management experience either in the fire protection industry or the commercial customer service business.
NICET or equivalent training from manufacturers or institutions.
Working knowledge of NFPA 72.
Established knowledge of all product lines and services offered by Impact Fire Services.
Competency with the Microsoft Office Suite and the ability to quickly learn the Company’s information systems applications.
Well-developed interviewing and hiring skills.
Strong written and verbal communication skills.
Ability to work flexible hours including weekends to meet customer requirements.
Willingness to travel out of town including overnight lodging.
Demonstrate a high level of customer service.
Strong organizational skills, positive attitude, and an ability to learn quickly.
Possess a valid driver’s license and driving record that meets company requirements.
Successful completion of a drug test and pre-employment background screening is required.
MVR checks are required for all driving positions.

Nice To Haves

A four-year college degree in management or business administration or comparable experience is a plus.
Industry licensing or certification of competency with fire alarms and commercial sprinkler systems.

Responsibilities

Manage the service operations of Impact Fire Services assigned location and/or division.
Supervise the Superintendents and/or Technicians for the district.
Work to achieve the financial, operational and customer satisfaction goals established by the District General Manager.
Ensure the effective operation of the applicable division(s).
Supervise technical and administrative personnel to achieve financial or operational goals.
Ensure customer satisfaction.
Ensure a safe working environment for technical personnel.
Ensure personnel are properly trained.
Work with the General Manager and other managers to develop financial and operational goals.
Ensure the efficiency of personnel.
Establish productivity goals for the technical and administrative goals that fit in with the tactical priorities of the division.
Achieve the assigned monthly goals for revenue and cost control; work to correct any budgetary deficiencies.
Lead the technical and administrative personnel in providing a high level of customer service.
Learn and ensure compliance with all applicable industry codes.
Protect the company’s assets.
Perform any other tasks assigned by the General Manager or Managing Member.

Benefits

Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success.
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry