Fire Inspections Scheduler IV

Johnson Controls•Clifton Park, NY

5d•$29 - $40•Onsite

About The Position

This position requires a high energy level, strong administrative skills with emphasis on organizational abilities, interpersonal communications, and customer service skills. Attention to detail and excellent communication skills are required. The qualified candidate will be integral in the continued success and growth of the district's service department.

Requirements

Associate’s Degree, Certification, or proven equivalent professional administrative experience.
1+ years administrative experience.
Must be able pass a pre-employment background and drug screening.
Excellent verbal and written communication skills.
A strong work ethic and ability to communicate effectively with internal and external stakeholders
Ability to navigate through matrix organization and multi-task, problem-solve, and adapt to change in a fast-paced dynamic environment.
Customer service mindset and high interpersonal savvy.
Consistent pleasant and professional demeanor toward all levels of team members.
Ability to complete assigned tasks with a minimum of guidance and oversight.
Ability to prioritize multiple tasks

Nice To Haves

Experience in Fire and Security or other major industries a plus.
Strong PC literacy, advanced skills in Microsoft Outlook, Word, Excel, and PowerPoint

Responsibilities

Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign, and close customer requests for life safety systems inspections.
Help reassign work as needed, making judgments based on current workloads & priorities.
Contact customer to communicate status changes.
Coordinate with subcontractors to perform work, place work orders, process purchase orders, and complete invoicing.
Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
Validate and perform invoicing transactions for inspection calls in Oracle based computer systems daily.
Utilize extensive administrative, business and process knowledge in a variety of areas to support one or more departments.
Participates in accounts receivable activities and provides back up customer call handling, as needed.
Interfaces with client to create service work tickets and coordinates technician activities.
Provides administrative, day-to-day support in the service operational areas.