Fire Extinguisher Service Technician

Fire Fighter Sales & Service Co.•Warrendale, PA

17d•Onsite

About The Position

The Fire Extinguisher Service Technician services and sells fire extinguishers, emergency lighting, fire hoses, kitchen fire systems, and other applicable life-safety items. The technician provides exceptional customer service and acts as a liaison between customers and the company, coordinating with customers, the customer service department, and shop technicians under the department manager’s direction. Work is performed at customer facilities and includes travel to job sites using company vehicles. Compensation is up to $20 per hour, depending on experience and qualifications. The position requires at least 40 hours per week, primarily available between 7:00 a.m. and 5:00 p.m., Monday through Friday. Overtime may be required based on workload and customer needs. Technicians must communicate availability for early mornings, evenings, or overnight work during scheduling periods. Work may take place outdoors and in clean or unclean conditions, hot or cold environments, and varying weather. Extensive walking and ladder climbing may be required. Steel-toed boots and other appropriate personal protective equipment are required. The employer offers medical, dental, and vision insurance; company-paid life insurance and long-term disability coverage; optional supplemental benefits; paid time off beginning in the first year; seven paid holidays annually; a 401(k) plan with safe harbor match and traditional and Roth options; an employee referral program with bonus opportunities; and, potentially, a company vehicle for job-related travel. Company-issued mobile phones and logo work attire are provided. The company is an Equal Opportunity and Affirmative Action Employer.

Requirements

High school diploma or equivalent.
Valid driver’s license and an acceptable driving record over the previous three years.
Experience using hand tools in a mechanical or technical setting.
Basic computer skills, including familiarity with common software applications.
Ability to safely and consistently lift more than 75 pounds.
Ability to stand and walk for up to eight hours during a work shift.
Ability to work safely on ladders and at elevated heights as required.
Availability to work a minimum of 40 hours per week; overtime may be required based on workload and customer needs.
Primary availability within 7:00 a.m. to 5:00 p.m., Monday through Friday, and proactive communication about availability for early mornings, evenings, or overnight work.

Nice To Haves

Strong mechanical aptitude and ability to troubleshoot and repair equipment.
Problem-solving skills and a proactive, solution-focused mindset.
Sales and customer service experience, including the ability to build rapport and communicate effectively.
Strong organization, attention to detail, and time-management skills.
Ability to work effectively as a team player in a collaborative environment.
Existing NAFED/ICC certification.

Responsibilities

Complete assigned work according to schedule at various customer facilities.
Operate, test, recharge, and inspect firefighting equipment to ensure functionality and compliance.
Maintain testing and recharging tools and equipment in proper working condition.
Prepare and review invoices accurately with customers, providing clear recommendations and service details.
Identify, address, and resolve customer concerns professionally and promptly.
Conduct semiannual inspections of kitchen suppression systems.
Inspect and repair exit and emergency lighting systems as needed.
Deliver fire extinguisher training and safety education to customers.
Participate in departmental, planning, and company-wide meetings as required.
Maintain a valid driver’s license and a clean driving record in accordance with company compliance requirements.
Meet company service-time standard goals.
Obtain and maintain NAFED/ICC certification within the designated time frame if not already certified.