Fire Dispatcher

V2X•Saint Helena, CA

4d•Onsite

About The Position

The Fire Dispatcher serves as a critical communications link between emergency callers and fire and emergency services personnel. Operating from the Emergency Communications Center (ECC), the incumbent is responsible for receiving, evaluating, and processing emergency and non-emergency calls for service. Utilizing Computer-Aided Dispatch (CAD) systems and two-way radio communications, the Dispatcher coordinates the timely deployment of firefighting and rescue resources in accordance with established DoD, NFPA, and installation protocols. This position is located on Ascension Island and operates within a remote, austere environment. The incumbent must demonstrate proficiency in emergency telecommunications, possess a comprehensive understanding of the island's geography, and maintain operational readiness in support of airfield, structural, and mutual aid response operations. Duties are performed under minimal supervision and require sound judgment, multitasking under stress, and adherence to mission-critical procedures that support the safety of personnel and continuity of operations.

Requirements

A high school diploma or equivalent is required. Additional education may be substituted with relevant experience that demonstrates equivalent knowledge, skills, and abilities necessary to perform the duties of the position.
Hazardous Materials Awareness Certification
Telecommunicator I Certification
Telecommunicator II Certification
CPR Certification from the American Heart Association or American Red Cross
A minimum of one (1) year of documented experience performing duties as a Fire Dispatcher or Emergency Communications Operator within a fire and emergency services organization.
Demonstrated ability to communicate clearly and effectively—both verbally and in writing—while managing multiple, concurrent communication tasks in high-stress situations.
Proven ability to analyze incident information rapidly and apply sound judgment to prioritize calls and dispatch appropriate emergency resources.
Proficiency in operating Computer-Aided Dispatch (CAD) systems, two-way land mobile radios, and other emergency communication platforms
Must possess thorough knowledge of emergency response protocols, including the Incident Command System (ICS) and radio communications procedures.
Must demonstrate working familiarity with the geographic layout, roadways, and landmarks of Ascension Island to accurately direct emergency response units.
Ability to work rotating shifts, weekends, holidays, and extended duty periods as required by 24/7 operational coverage.
Must meet all applicable security clearance and background investigation requirements for access to ECC systems and communications networks.
Must be fluent in English, both spoken and written.

Nice To Haves

Postsecondary coursework in emergency communications, fire science, or related fields is desirable.

Responsibilities

Receive Emergency Communications: Monitor designated radio frequencies, landlines, and emergency communication systems to receive and acknowledge fire, medical, and hazardous incident notifications from installation personnel, mutual aid agencies, and the general public.
Conduct Incident Information Intake: Rapidly and accurately obtain all essential data related to emergency events, including geographic location, incident classification, severity level, known hazards, and personnel or property at risk.
Evaluate and Prioritize Calls for Service: Apply established DoD and installation-specific protocols to assess the urgency of incoming calls. Assign response priorities based on life safety, property protection, and mission continuity considerations.
Initiate and Coordinate Emergency Dispatch: Utilize Computer-Aided Dispatch (CAD) systems and standardized alerting procedures to deploy appropriate firefighting, rescue, and support resources. Ensure alignment with Incident Command System (ICS) structure and operational readiness standards.
Maintain Operational Communications: Serve as the central point of contact between the Emergency Communications Center and responding units. Provide real-time incident updates, logistical coordination, and support requests throughout the duration of each event.