Fire Dispatcher - Fire Department

Baltimore City•Baltimore, MD

1d•$55,120 - $65,767•Onsite

About The Position

A Fire Dispatcher receives emergency and non-emergency fire and medical call requests for service from the 911 call-center, 311, Mutual-Aid, and within the agency. A Fire Dispatcher dispatches calls for the Baltimore City municipality. Fire Dispatchers will assign emergency units in accordance with established emergency response protocols. Work of this class involves no supervisory duties or responsibilities. Incumbents receive moderate supervision from a technical superior. Employees in this class work rotating (12 hour) shifts including days, evenings, weekends and holidays. Work is performed in a radio communications center with dim overhead lights and light generated from computer screens. Work requires the ability to function in a highly stressful atmosphere, being able to multi-task, sitting for long periods, and the manipulation and operation of various equipment that involves hand-eye coordination, ability to listen to multiple on-going incidents, repeat verbatim and record case information.

Requirements

Graduation from an accredited high school or possession of a GED.
Four years of experience in public contact work.
Two years of experience in operating two-way radio and related communications equipment.
Knowledge of the geography, landmarks, hospitals, streets, and traffic patterns of Baltimore City.
Ability to apply skills and knowledge learned in the classroom and on the job to various emergency situations.
Ability to learn Fire/EMS and Federal Communications rules and regulations, procedures, methods, terminology, and priorities.
Ability to concentrate and react calmly, quickly, and decisively under continuous stressful conditions.
Ability to type clean copy at a specified rate of speed.
Ability to use radio communication equipment effectively.
Ability to enter data accurately into computer terminals.
Ability to communicate in a clear and distinct modulated voice while concurrently applying good listening skills in a multi-tasking environment.
Ability to use a Computer Aided Dispatch System (CAD) as a daily function.
Ability to work harmoniously with others in a team environment.
Must authorize the release of criminal conviction information.
Must submit and pass drug and alcohol tests.
Must complete a mandatory one-year probation.
Education must be obtained from an accredited institution.

Responsibilities

Receives emergency and non-emergency fire and medical call requests for service from the 911 call-center, 311, Mutual-Aid, and within the agency.
Dispatches calls for the Baltimore City municipality.
Assigns emergency units in accordance with established emergency response protocols.
Operates various equipment that involves hand-eye coordination.
Listens to multiple on-going incidents, repeats verbatim and records case information.