Fire Detection Service Technician (Sign-On Bonus Available)

Johnson Controls•Traverse City, MI

65d•$26 - $39•Onsite

About The Position

Johnson Controls is seeking a Fire Detection Service Technician to join their team. This role involves performing service and repairs on sprinkler systems for commercial, industrial, and residential applications, including wet, dry, pre-action, deluge, and fire pumps. The technician will receive service calls, diagnose equipment malfunctions, and ensure customer satisfaction through excellent service. This position requires the ability to work independently, interpret technical documents, and maintain a high level of professionalism.

Requirements

3-5 years of documented experience in Fire Sprinkler industry performing service and repair to Sprinkler and Suppression systems
Have computer/phone skills - Word, Excel, Outlook and mobile apps and functions
Be able to perform service work on all water-based fire protection systems
High School Diploma or equivalent required
Ability to work flexible hours including weekends to meet customer requirements
Overnight travel may be required
Must maintain truck inventory to ensure timely response to customer needs
Must adhere to, implement, and follow safety guidelines and procedures at all times
Possess a valid driver’s license and driving record that meets company requirements
Follow verbal and written instructions
Capable of performing physical labor to include carrying and moving equipment and tools weighing up to 70 lbs.
Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 60 feet, working within ducts, crawl spaces, above ceilings, etc.
Must be able to follow, read and understand all safety requirement of the company and the customer
This role does require an on-call rotation

Nice To Haves

NICET certification is a plus
Backflow certification is a plus
Fire pump experience a plus

Responsibilities

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
Contact customer representative and ascertain equipment/systems problems.
Perform service and repairs on sprinkler systems for commercial, industrial and residential applications.
These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge and fire pumps.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. in order to diagnose and repair equipment.
Maintain truck inventory to ensure timely response to customer needs.
Adhere to, implement, and follow safety guidelines and procedures at all times.