Fire Detection Service Technician

Johnson Controls•Mobile, AL

4d•$25 - $35

About The Position

The Fire Detection Service Technician services customers from Mobile, Alabama to coastal Mississippi. This skilled position involves troubleshooting, repairing, installing, and testing electronic fire alarm systems and related building systems at customer sites. The technician responds to service calls, contacts customer representatives to understand equipment problems, follows prescribed troubleshooting procedures, and consults technical and product documentation to complete repairs. The role also involves programming fire alarm, security, and access control panels; resolving low-voltage circuit troubles; and replacing or repairing devices. The technician organizes and uses technical resources, materials, and support to complete assigned tasks efficiently. They communicate with customers and district staff, document service activity, obtain customer signatures upon completing service calls, maintain truck inventory, and provide recommendations to improve facility efficiency, including upselling opportunities. The role includes scheduled on-call rotation and occasional after-hours work, as well as helping train or mentor service-team members. Other duties may be assigned.

Requirements

At least 2 years of documented experience in low-voltage electrical systems, including fire/life safety systems, access control, nurse call, and paging systems.
NICET Level II certification.
High school diploma or equivalent.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
Knowledge of test equipment, multimeters, digital analyzers, and commissioning devices.
Ability to follow verbal and written instructions.
Excellent written and verbal communication and customer service skills.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, and above ceilings.
Ability to work flexible hours, including weekends, to meet customer requirements.
Ability to follow safety guidelines and procedures.
Valid driver’s license and driving record that meets company requirements.
Ability to retain any licenses required by national, state, and local codes.

Nice To Haves

Experience with CCTV, IT, and IP networks.

Responsibilities

Receive service calls from the Service Resource Center and review descriptions of equipment or system malfunctions.
Contact customer representatives to determine equipment and system problems.
Diagnose, troubleshoot, repair, install, and test electronic fire alarm systems and related building-system products at customer sites.
Follow troubleshooting procedures and consult technical manuals, part manuals, notices, bulletins, and other documentation to repair equipment.
Service, troubleshoot, and install fire and life safety systems from multiple manufacturers, including SimplexGrinnell.
Read and interpret blueprints, diagrams, submittals, specifications, software and systems, programs, schematics, and operational product manuals.
Program fire alarm, security, and access control system panels; repair or reprogram panels, replace or repair devices, and resolve low-voltage circuit troubles.
Organize and effectively use technical resources, information, materials, and support to complete assigned tasks efficiently.
Communicate with district staff and customers to support customer satisfaction and provide a high level of service.
Complete service acknowledgements with proper coding using communication devices such as smartphones and laptop computers.
Obtain the customer’s signature upon completion of each service call assignment.
Participate in a scheduled on-call rotation and perform occasional after-hours work as customer needs require.
Help train or mentor others on the service team.
Complete and submit required task-related, activity, productivity, and other documentation on time.
Provide recommendations and solutions to help facilities run efficiently, including upselling opportunities.
Maintain truck inventory to support timely responses to customer needs.
Perform other duties as assigned.