Fire Communications Specialist

City of Waco • Waco, TX

3d • Onsite

About The Position

Under basic supervision, answers and processes emergency and non-emergency calls for the Waco Fire Department (WFD), emergency services agencies, and the general public; dispatches appropriate fire department resources and provides radio communications support to emergency responders. The ideal candidate has great customer service skills, pay close attention to detail, and can effectively communicate in a professional manner.

Requirements

• H.S. Diploma or GED equivalent
• Fire Service Communications from The Association of Public-Safety Communications Officials (APCO) within 180 Days
• Must successfully complete any additional background checks required for the position, which may include a CJIS background check, federal background check, or other applicable screenings (e.g., FAA) Upon Hire Date.

Nice To Haves

• 1 year of customer service and computer experience

Responsibilities

• Answers emergency and non-emergency calls for fire, personal assistance and emergency medical assistance; determines appropriate call classification and priority.
• Takes information from callers and enters information into the computer database; provides assistance and information.
• Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate coverage of the city; maintains radio and dispatching equipment.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.
• Performs other related duties as assigned.
• Complies with all policies and standards.
• Supports the relationship between the City of Waco and the general public by demonstrating courteous and cooperative behavior when interacting with residents, visitors, and City staff; maintains confidentiality of work-related issues and City information.
• Lives the City of Waco Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED