Fire Alarm Technician

Summit Companies•Kalamazoo, MI

13d

About The Position

The Fire Alarm Technician installs, troubleshoots, services, and repairs fire alarm systems and other fire and life safety products with minimal supervision. The role includes diagnosing system faults, repairing or replacing components, working with fire suppression systems, applying programming skills across multiple platforms, and following safe procedures for handling explosive actuators. The technician communicates with customers, monitoring companies, and colleagues; arrives punctually and completes scheduled projects; documents work orders and tracks materials and time in Field Service Lightning. The position also requires following company safety programs, participating in toolbox talks and training, maintaining a company-provided vehicle, joining an on-call rotation as required, attending periodic seminars, and training service technician trainees in applicable fire protection tasks. Occasional travel up to 20% is required.

Requirements

High school diploma or equivalent.
At least 2 years of experience in the Fire Life Safety industry, specifically in fire alarm.
Ability to read, write, and communicate effectively in English with employees and customers.
Valid driver’s license with an acceptable driving record.
Ability to comply with SFP’s Drug and Alcohol policy and background screening requirements, which may include customer-specific requirements.
Ability to travel occasionally, up to 20%.
Ability to perform the described physical and work-environment duties, with reasonable accommodation where applicable.
Consistently wear appropriate personal protective equipment as required by company safety policies.

Nice To Haves

NICET or state-specific certification.
NICET Level 1 Fire Alarm Certification.
Two years’ experience using business intelligence systems, Sage 300 CRE, or similar.
Two years of professional computer skills.

Responsibilities

Troubleshoot fire alarm systems to identify faults, including ground faults.
Repair or replace damaged fire alarm components, including FACP, power supplies, and alarm-initiating devices.
Work with various manufacturers’ clean-agent and high-pressure suppression systems.
Use tools and test equipment to repair or replace fire alarm and suppression components.
Apply programming and software skills across multiple fire alarm platforms when removing or replacing components.
Follow safe procedures for handling, removing, and replacing explosive actuators such as squibs and gas cartridge actuators.
Communicate professionally with internal and external customers and offsite monitoring companies.
Arrive punctually at assigned locations and complete scheduled projects in a timely manner.
Use Field Service Lightning to track work orders, materials, and time on the job.
Complete required work-order documentation.
Follow SFP’s Safety Program, SDS Book, and Hazard Communication Program; participate in weekly toolbox talks and remain aware of project safety documentation.
Maintain the company-provided vehicle in clean and compliant condition.
Participate in the on-call rotation as required to support emergency service requests.
Attend periodic seminars and training sessions to stay current with technology, codes, and standards.
Train service technician trainees in applicable fire protection tasks.
Perform other duties as assigned.