Fire Alarm Service Technician

Human Resources Team • Phoenix, AZ

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About The Position

Impact Fire Services is hiring a Fire Alarm Service Technician for its Phoenix office. Reporting to the Fire Alarm Manager or their designated Agent, the technician troubleshoots and repairs deficiencies in a variety of fire alarm system devices and provides service in a professional and timely manner. The role is expected to meet weekly service and productivity goals while maintaining a clean, organized vehicle and a safe environment for themselves, coworkers, and customers.

The position includes a company vehicle and gas card. The technician will complete service reports using a company tablet, protect company equipment, follow safety procedures, learn applicable fire protection codes, and obtain applicable state licensing. Participation in an on-call rotation is required.

Requirements

• Prior fire alarm service experience.
• Applicable licensing and certification required by National, State, and Local codes.
• Ability to learn applicable installation, inspection, and servicing codes.
• Ability to participate in an on-call rotation.
• Strong work ethic and professional appearance.
• Excellent communication and customer service skills.
• Valid driver's license and a driving record that meets company requirements.
• Successful completion of a drug test and pre-employment background screening; MVR checks are required for driving positions.

Nice To Haves

• CSA FA2 license.
• EST 3 or 4 Certification.
• Applicable experience in the fire protection industry or commercial customer service.
• Fire alarm systems background or experience working as a licensed electrician.
• Willingness and ability to obtain NICET and other trade-specific certifications as necessary.

Responsibilities

• Manage time to complete the maximum amount of service and repairs while maintaining a high level of quality.
• Protect and maintain company equipment.
• Complete service reports on a company tablet and ensure information about deficiencies and repairs is correct.
• Achieve weekly productivity goals assigned by the Fire Alarm Manager or designated Agent.
• Learn applicable fire protection codes and obtain applicable state licensing.
• Follow company safety procedures, including driving, personal protective equipment, and lockout/tag-out policies.
• Maintain the vehicle in accordance with company procedures and keep it clean and organized.
• Perform other tasks assigned by the Fire Alarm Manager or Agent.

Benefits

• Competitive compensation.
• Weekly pay, every Friday.
• Career advancement opportunities.
• Healthcare, dental, vision, and life insurance.
• Paid time off and holidays.
• Company-paid short- and long-term disability.
• Immediately vested in the 401(k) company match.
• Shared Ownership Program monetary bonus for full-time employees, aligned with the company's long-term success.
• Guidance and support from managers.
• Collaborative culture and environment.
• Training opportunities with company reimbursement upon achieving required licensing.
• Apprenticeship programs for fire sprinkler, fire alarm, and inspection positions.
• Company vehicle and gas card.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed