Fire Alarm Service Technician
About The Position
VSC Fire & Security in Richmond, Virginia is seeking candidates for the position of Fire Alarm Service Technician. The Integrated Systems Service Technician provides safe and efficient service on multiple integrated systems. This role resolves technical issues and offers potential resolutions to unresolved issues. The technician should possess strong technical knowledge and effective communication skills to understand problems and provide solutions. The role requires a customer-oriented approach and patience to handle difficult customers. Integrated Systems may include a variety of technologies such as Fire Alarm, Intrusion Detection, Access Control, CCTV, IP Cameras, Networking Infrastructure, Telecom, BDA (Bi-Directional Antenna systems), DAS (Distributed Antenna Systems), Audio/Video, Nurse Call, Area of Refuge, Intercom, and systems from manufacturers like Crestron, Extron, Honeywell, Notifier, Gamewell FCI, Silent Knight, Fire Lite, Siemens, AutoCall/JCI, or RATH.
Requirements
- Two to three years of experience in servicing at least one or more of the following systems: fire alarm, security systems, camera systems, access control, or similar systems.
- Proficient in following written and verbal instructions, with exceptional attention to detail and communication skills.
- Ability to maintain productivity in the field, set goals, and meet service schedule.
- Competent in reading plans, documents, meters, and to discern colors for safety signage.
- Ability to follow written and verbal instructions.
- Exceptional attention to detail and communication skills.
- Eagerness for professional development and growth.
- Ability to pass various background checks.
- Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
- Tech savvy with working knowledge of office automation products, databases, and remote control.
Nice To Haves
- NICET l or ll, Avigilon Cert, other manufacturers certifications.
Responsibilities
- Installs, tests, and repairs security, camera, access control, suppression, and fire alarm systems.
- Troubleshoot system malfunctions and false alarms.
- Program multiple types of systems and test for proper operation.
- Consults with client on system issues; provides recommendations for repair.
- Uses blueprints or building plans to determine proper systems to install/service based on building layout and setting.
- Runs wiring and circuits, installs hardware, and attaches electrical wires.
- Inspects and tests systems, batteries, and electrical wiring; make adjustments, and repairs as required.
- Replaces malfunctioning hardware when necessary.
- Ensures systems comply with NEC and NFPA fire codes.
- Explains and demonstrates system function and operation to end users.
- Performs other related duties as required.
- Be on call as required.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Provide support for form development and maintenance of inspection forms.
- Follow design plans for installation jobs and communicate any design, perform service and deficiency jobs, and communicate and document any changes.
Benefits
- Competitive salary
- Overtime eligible
- Medical insurance
- Dental insurance
- Vision insurance
- A 401K plan with a company match
- PTO
- Paid Holidays
- Opportunities for training and advancement
- Relevant educational and licensure reimbursement for qualified candidates
- Health Savings Account (HSA)
- Life Insurance
- Employee Assistance Program
- Sign-on Bonuses available for individuals with an active NICET or high-level manufacturer certifications
- Referral Bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
